One of the pathetic hospitality service in USA. Big blot on Hilton group of hotel. After checking with spouse and kids and upon unpacking my stuff, got noticed that toilet is not working. Reception staff told that they don't have provision to fix, therefore provided another room. I have really hard time packing and shifting to another room. After I unpack, I noticed that wash basin water system is clogged, therefore unable to use wash basin causing discomfort to me and family. Receptionist told me to change room again which is very annoying as I have pack the entire stuff again and move. At first place, hotel should check each of the the basic amenities and then allocate rooms to guests. I was told that by tomorrow only my problem will be considered for possible resolution.
If property management is reviewing the feedback, I would urge to look into the issue urgently as I booked for 14 days rather that stating a general statement that "we are regret for inconvenience caused and will look forward to meeting expectations".
Adding woes, WiFi service was also not working More
- Free Wifi
- Free Parking