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“Wonderful Hotel”

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Embassy Suites by Hilton St. Louis Airport
Ranked #3 of 11 Hotels in Bridgeton
Cadiz, Kentucky
Level 6 Contributor
114 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Wonderful Hotel”
Reviewed 18 February 2012

My wife and I stayed at the Embassy Suites at the STL Airport after a late night arrival and not wanting to drive the 2 hours to our next destination. The hotel is located about 5 minutes from the airport and as other reviewers have mentioned, has a tricky entrance that comes up on your quickly; so look out for it.

The hotel itself is older, but the staff has done a wonderful job at keeping it from overly showing its age. The lobby area is nicely maintained and the atrium is great. One thing we liked about this Embassy Suites is that the rooms are located in four wings separate from the common atrium, which keeps the noise levels down at night. There was a manager's reception from 530-730pm, which we missed and dinner is served in their restaurant from 500pm-900pm.

The room itself has the late 70s-80s feeling to it, but is well maintained and everything in the room was in working order. In the bathroom, the shower floor was raised and we had to keep pushing the water into the drain to avoid from standing in a slippery puddle for the shower. The bathroom was nice and the amenities in them were good as well. Our welcome gift was placed in the room (We're HHonors Diamond Members) and they smartly put the water in the Fridge so it would be cold instead of leaving it out.

Breakfast in the morning was delicious and plentiful. They had everything from made-to-order omelets to bacon to biscuits to potatoes and more! They also had every drink imaginable to include coffee, juice, soda, water and tea. We even saw the catering manager in the elevator and she asked how our breakfast was. While the variety was there, some of the other items had been sitting out for a while and the hot foods were going cold.

The staff is absolutely awesome. Mega A+ on the service aspect. Management was present in the hotel doing quality checks and it was evident in how smoothly an operation they had running. The hotel needed a lot of staff to keep it running well and they had the team to do it.

Overall, a 4/5 because of the shower and breakfast items. Parking was included, but the price per night was steep. Base rate was $149.00 when we booked, but we managed to get a discounted rate to $104.00 by re-checking the website periodically before our stay and with a military discount. There are lots (to say the least) of options in the area, but we'd happily stay at this hotel again and are confident in recommending it to you.

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
Thank goldarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSTL, Revenue Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review, 21 February 2012
Goldarch-

Thank you very much for taking the time to leave a detailed review of our hotel for future guests. We are happy to know that you enjoyed the breakfast and hotel layout as well as the HHonors member gift. We will pass on your compliments to the staff. As far as the shower goes, I will speak with our maintenance department to see if anything can be done about the drain problem. Thank you for bringing that to our attention. Once again, we are very happy to know you enjoyed your stay and we look forward to having you stay with us again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 February 2012

This place is gorgeous. Renovated from top to bottom in late 2011, including staff. It has all of the features of an Embassy Suites; included full breakfast, and all rooms are suites. This place was horrible a couple of years ago, on every level. Pleasant surprise after my last visit. I would definitely stay here again.

  • Stayed February 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mavenhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSTL, Revenue Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review, 14 February 2012
Mavenhawk-
Thank you very much for your great review of our hotel! We are very happy to see that you enjoyed your stay with us. Our hotel was definitely overdue for the renovation but thankfully everyone has seemed to enjoy it. We look forward to having you stay with us again.
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Pittsburgh, Pennsylvania
Level 6 Contributor
125 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 7 February 2012

I stayed here one night preparing to fly out of St. Louis. It is a really nice hotel, the rooms are newly renovated, and very spacious. The set up is a bit different than typical Embassy Suites, with a nice plush couch in the sitting room. There was also a small refrigerator and microwave.

The little bar downstairs is very open and bright, with some decent lounge seating, it just seems out of place being right smack in the middle of the lobby. Breakfast is your standard Embassy Suites Breakfast.

A couple things to note...the road to get in the place is very hard to find, and very easy to miss. If you miss it, you have to turn around.

There are not a lot of good dining choices in the area.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSTL, Revenue Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review, 14 February 2012
Dumpty27-
Thank you very much for taking the time to review our hotel. We appreciate you letting future guests know how your stay was. We are glad to see that you enjoyed our newly renovated hotel. We are currently working on getting better signage for the road to our hotel, it is easy to miss. Hopefully we will have you as a guest again on your next trip to St. Louis!
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Columbia, Missouri
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 February 2012

Our stay at this hotel was very pleasant. We were there for one night but will return when we have the occasion to be in the St. Louis Airport area again. The decor in all areas of the hotel...reception desk, lobby & bar, and hotel rooms, creates an upscale ambience. The rooms are large and quite accommodating. Key to this review is to communicate how incredibly comfortable the mattresses and bedding were in our room! All of us commented on the high comfort level of the beds, even the person who slept on the pull-out couch! The breakfast area was clean and well laid out. Our only critique was that we were "early birds" to the breakfast area soon after it opened on a Saturday morning, and the cook-to-order area was not yet up and running. We did however take advantage of the buffet. Wonderful hotel, good cleanliness, warm and friendly staff! We hope to return soon!

  • Stayed December 2011, travelled with family
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Helpful?
Thank KIR44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSTL, Revenue Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review, 7 February 2012
KIR44-
Thank you for taking the time to let us and future guests know how your stay with us was. We are glad to know that you enjoyed the newly renovated hotel and all of the décor. Each room either has one kind bed or two queen beds and features the Suite Dreams Mattress by Serta. We appreciate your comments on everything, especially the breakfast area. We will speak with the weekend staff in hopes of having everything ready to go as soon as breakfast starts. We can’t wait to see you again on your next trip to St. Louis!
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Great Falls, Virginia
Level 5 Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 January 2012

I spent the weekend at this Embassy to attend a baseball convention (Go Cards). It looks like the hotel just got refreshed and was quite homey. But the thing that blew me away was how friendly everyone was. From the front desk to the bar to the folks at the free breakfast, everyone was genuinely nice. Don't see that in a hotel often enough these days.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jerry5707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesSTL, Revenue Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review, 20 January 2012
Thank you so much for taking the time to let us know how your stay was, and for the great compliment of being the friendliest hotel you’ve ever stayed in! Your comments will be passed along to all of our employees to thank them for their fantastic customer service skills. We truly want our guests to feel like they are at home and comfortable. Our recently finished 6 million dollar renovation has does wonders to make that possible. Thank you again and we hope we have the chance to host your stay again next time you are in St. Louis - Go Cards!
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Additional Information about Embassy Suites by Hilton St. Louis Airport

Property: Embassy Suites by Hilton St. Louis Airport
Address: 11237 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Phone Number:
Region: United States > Missouri > Saint Louis > Bridgeton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 11 Hotels in Bridgeton
Price range (per night): $162 - $314
Hotel Class:3 star — Embassy Suites by Hilton St. Louis Airport 3*
Number of rooms: 159
Official Description (provided by the hotel):
The Embassy Suits St. Louis Airport hotel is located just two miles from Lambert International Airport. Located in Bridgeton, Missouri with easy access to St. Louis. Guests can enjoy two-room suites, complimentary cooked-to-order breakfast, nightly Evening Reception with complimentary drinks and on-site restaurant, Anne Morrow's. ... more   less 
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Also Known As:
Embassy Suites St. Louis - Airport Hotel Bridgeton
Embassy Suites Bridgeton
Bridgeton Embassy Suites
Embassy Suites By Hilton St. Louis Airport Saint Louis/Bridgeton, MO

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