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Pointe Royale Village and Country Club
Certificate of Excellence
Calgary
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice stay”
4 of 5 bubbles Reviewed 30 April 2010

We went with friends who traded through RCI - unit was a 2 bedroom with balcony overlooking river vallley. Location to Branson was great - short drive yet could still relax in private and quiet at the condo. One cleaning a week and unit was very clean - impressed that they also replenished the paper towels. We didn't use the pools - not only were we busy seeing shows and sightseeing, but they weren't close to our unit.

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jpm19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Guest Relations Manager at Pointe Royale Village and Country Club, responded to this review, 4 days ago
Hi there ~ Thank you so much for taking the time to review your stay at Pointe Royale Village and Country Club. We are happy to know that you had such a great time not only at the resort but in Branson as well. Hope you will visit us again in the very near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
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    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Tennessee
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 21 April 2010

Before I write this review, I want to remind all readers that most units in Point Royale appear to be rented out by individual owners, not one large company. What you get in one unit may not apply in another.

With that being said, I enjoyed staying at Pointe Royale. Our unit was unit number 4 in building number 57 on Highland Drive. The unit was two bedrooms, two bathrooms, and located on the ground floor, and was rented through VRBO.com

The unit had been remodeled with new furnishings, mattresses, paint, and kitchen counters. It was very clean. The master room had a Jacuzzi/shower combo. Both bedrooms had king-sized beds with small, flat paneled televisions.

I thought the value was great. With tax, cleaning fee, and all, a four night stay in April for four people was only around 500.00. Pointe Royale is also a gated community with friendly and informative security guards, on-site dining, swimming, close proximity to attractions, and a golf course right in the community. For the most part, the area was very quiet.

My complaints are minor. We had some water issues one day. My father-in-law had some trouble getting warm water. And then, that night, the water system behind the condo began to buzz. It sounded like a school bell and was very loud. We called maintenance and the issue was looked into with an hour. They were working on it the next morning and we had no more water trouble.

The couch in the living room is just a hard little loveseat. The television was small and the furnishings were not arranged so that all people seated could watch the screen. And, lastly, the new mattress was somewhat hard. Both my husband and I did not sleep very well.

But, considering the location, security, cleanliness, and price, I really don't feel justified in complaining. Feel free to contact me if you would like the link for the condo rental.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank easrsquatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Guest Relations Manager at Pointe Royale Village and Country Club, responded to this review, 4 days ago
Hi there ~ First of all, thank you so much for taking the time to review your stay at Pointe Royale Village and Country Club in such a detail. We are happy to know that, with the exception of a few minor details, you and your party had a great time. Hope you will visit us again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 August 2009

Although check was inviting and went well we were very disappointed with our stay. After a long enjoyable day in Branson (loved the town), we went back to the condo only to find hair and a stain in the bed. It was the grosses thing that I have ever experienced with a hotel/condo. Talking with the night manager we found out there were no other rooms available for us to change and if I did not already pay online I would have changed to a hotel. The night manager was very understanding and sympathetic toward the situation and did his best with the authority he had. We decided to sleep on the fold out couch that turned out to be very uncomfortable. Although we wanted to get to Silver Dollar City first thing we decided to wait for the day manager’s call. I called at 9:30am expecting the manager but she was playing a round of golf. They must have called her because I did receive a call around 10am and said she was sorry for the issue. She said she would have house cleaning come and change the sheets. Because of the first impression of the bed we did not want to sleep in that bed and we requested another room. They said they had issues with the cleaning crew the last couple of weeks. It seemed we were more of an inconvenience for her, complete opposite of the night manager. She did comp the room for the first night and provide our family with 4 show tickets only after I told her of how much this was an inconvenience to us. Other issues we experienced in the first room are it smelled like smoke and the kitchen light worked sometimes, noisy neighbors and a loud air conditioning unit. The second room was very nicely decorated and overall clean. It also had a loud air condition unit so I would assume it was an overall problem with the condos. We also were awoken at 8am by maintenance pressure washing the condos. As they say first impression is everything, we were very disappointed in Point Royal first impressions of their room and the day manager customer service skills could use some customer relations training. Although I am sure others have had a very enjoyable experience at Point Royal ours was not. With our next trip to Branson we will make sure that we will stay somewhere else.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Trip_in_Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripreviewer13, Operations Manager at Pointe Royale Village and Country Club, responded to this review, 20 January 2010
Management response from Pointe Royale Condominium Resort Guest Experiences

Thank you for taking the time to provide valuable feedback regarding your recent stay at Pointe Royale Condominium Resort, Branson Missouri. Guest feedback is vital to the continued growth and success of our organization. Please accept our sincere apologies for the inconvenience you encountered during your stay. Our goal is to provide the best possible vacation experience and this information will allow us to ensure these instances are not repeated. Our resort staff is empowered to resolve all issues on-site when given the opportunity. We encourage our guests to address concerns in-person or through our corporate website and via email to info@pointeroyale.com. We hope to have the opportunity to recover your loyalty in the future.

Warm Regards,

Your Pointe Royale Condominium Resort Guest Experiences Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 August 2009

The unit is clean, but who in their right mind builds a unit with NO SHOWER in the master bath, just a whirlpool tub. Now everyone has to share the SAME SHOWER. Not my idea of a 4-star resort.

Also, it's ridiculous you have to pay $5 A NIGHT just to get internet - what a rip-off. I would NOT EVER come back here again.

The indoor pool is CLOSED and the outdoor pool nearest us is CLOSED and the hot tub is CLOSED. That's hardly what we would expect.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klockin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 26 July 2009

We recently stayed in a one bedroom condo. The staff was very accomodating as we had driven 10 hours from Louisiana and arrived after the office was scheduled to close. The staff kept the office open a little longer until we arrived.
Our unit was roomy enough for husband, myself and two boys ages 8 and 9. Living area has a sleeper sofa but we used air mattresses from home for the kids. There is a TV in the living area and bedroom so kids could watch one set and grown ups had the other. Full kitchen with stove and microwave and the surprise was a washer and dryer in the unit! This came in handy for washing towels, wet swimsuites and other laundry. Our unit building was next to the pool and clubhouse. The decor is a bit outdated (1980's) but the unit was very clean and well maintained. This was far better than staying in a boxy motel room on the strip! The price was a bit higher but so worth it for the convenience.

The only negatives were that we paid for a condo with a view of the golf course but ours was a first level unit with a patio instead of a balcony and we were on the end so our veiw was partially obstructed by a concrete wall. Definately will request a different building next time. There were also a few small ants crawling about the floor in the living area. We reported this as we checked out and were told it would be taken care of.

The location is off of the strip and the resort is huge, much larger than it seems from the road. If you want to stay near the Branson action, this is not the best location. It was fine for us as we came this trip to visit Silver Dollar City and to just relax in the condo. Will definately consider staying her again!

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbjk4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Guest Relations Manager at Pointe Royale Village and Country Club, responded to this review, 4 days ago
Hi there ~ Thank you so much for taking the time to review your stay at Pointe Royale Village and Country Club. We are happy to read that aside from one minor issue you had a wonderful experience overall. We hope you will visit again in the very near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pointe Royale Village and Country Club

Property: Pointe Royale Village and Country Club
Address: 142 Club House Drive, Branson, MO 65616-3406
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #22 of 72 Speciality Lodging in Branson
Price range (per night): $155 - $200
Hotel Class:3 star — Pointe Royale Village and Country Club 3*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy a Branson, Missouri vacation with golf, trout fishing, an indoor swimming pool, outdoor swimming pool, kiddie pool, tennis, fitness center and playgrounds. Restaurant, clubhouse, lounge, pro shop, meeting rooms and more are right here in one of the area's finest resorts. Luxury 1 to 4 Bedroom condominium rentals are available at rates comparable to fine hotels. ... more   less 
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Also Known As:
Pointe Royale Hotel Branson
Pointe Royale Branson

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