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“Disappointed”

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Cabins at Green Mountain
Certificate of Excellence
Reviewed 4 weeks ago

I have already explained what the problems were. The manager and lady that did the check in were very good and tried to help. We left and will probably be not using Festiva again because we did not get the reservation we were told we would.

  • Stayed: November 2017, travelled with family
    • Service
Review collected in partnership with this hotel
Thank kenfromarkansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger B, General Manager at Cabins at Green Mountain, responded to this reviewResponded 4 weeks ago

Thank you for choosing the Cabins at Green Mountain on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Branson.

I had a chance to review the survey that you recently completed. Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can. I am sorry the company RTX that made your reservation did not provide to us your need for a walk in unit. I can assure you had one been available we would have placed you in one. I am sharing your feedback with RTX in hopes they will learn from their mistakes and do a better job of informing the resorts they book of special request like yours.

Thank you again for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

Sincerely,



Roger Bennett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 228 reviews

Reviewed 4 November 2017

The place was wonderful and clean. We really enjoyed ourselves.I myself would have preferred comforters on the beds but all in all very nice.The location was perfect for us and I loved that we were able to bring our pets.Thank you very much for everything.

Room Tip: My opinion I would put comforters on the beds but all in all very comfortable and very clean. Unit w...
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  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wilstermanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger B, General Manager at Cabins at Green Mountain, responded to this reviewResponded 5 weeks ago

Thank you for choosing the Cabins at Green Mountain on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Branson.

I had a chance to review the survey that you recently completed. Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can, and letters like yours make it all worthwhile. I've shared your comments with all our staff. We appreciate your comments. We have removed the comforters from the bed to enhance the cleanliness of the bed.

Thank you again for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

Sincerely,



Roger Bennett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

Perfect out of the way place to stay that was still close enough to all Branson has to offer. Very clean and quiet. If you don’t have a show, just stay at the cabins and relax. Enjoyed the breakfast with the stars!!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 777deannas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger B, General Manager at Cabins at Green Mountain, responded to this reviewResponded 3 November 2017

Thank you for choosing the Cabins at Green Mountain on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Branson.

I had a chance to review the survey that you recently completed. Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can, I am sorry about the maintenance issue with the A/C was not resolved. I have shared your comments with our maintenance manager and we have placed additional measures in place to prevent such situations from reoccurring.

Thank you again for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

Sincerely,



Roger Bennett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017

Our nearly week long bode for three consecutive years In Branson MO. Near the center of town yet secluded on a couple of hillsides. Two and there bedroom cabins with all the conveniences of home yet quiet, comfortable, rustic. The Monday morning 8 am breakfast until about 11:30 is when dozen different performers come in and give a preview of their shows and is s entertaining, up close, s is some of the actual shows. One must reserve. Excellent in every way.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Royce V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger B, General Manager at Cabins at Green Mountain, responded to this reviewResponded 3 November 2017

Thank you for choosing the Cabins at Green Mountain on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Branson.

I had a chance to review the survey that you recently completed. Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can, I am sorry about the maintenance issue with the A/C was not resolved. I have shared your comments with our maintenance manager and we have placed additional measures in place to prevent such situations from reoccurring.

Thank you again for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

Sincerely,



Roger Bennett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Stayed a week on club plan. Nice spacious cabins with full kitchen, dining room, living room and 2 bedrooms.
Large back porch and fireplace. Rustic feel. Beautiful little nature trail with a small waterfall on property. Hot tub and pool. 2 minutes from strip. Great place to stay for a week.

Stayed: October 2017, travelled as a couple
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger B, General Manager at Cabins at Green Mountain, responded to this reviewResponded 2 November 2017

Thank you for choosing the Cabins at Green Mountain on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Branson.

I had a chance to review the survey that you recently completed. Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can, and letters like yours make it all worthwhile. I've shared your comments with all our staff. We appreciate your comments.

Thank you again for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

Sincerely,



Roger Bennett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cabins at Green Mountain

Address: 3864 Green Mountain Dr, Branson, MO 65616-8550
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #5 of 76 Speciality Lodging in Branson
Price Range: $163 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cabins at Green Mountain 3*
Number of rooms: 60
Official Description (provided by the hotel):
The breathtaking Ozarks provide the backdrop for The Cabins at Green Mountain, and the resort's luxurious two- and three-bedroom vacation villas are situated in the heart of Branson, Missouri. The property is canopied by age-old cedars, maples and grandfather oaks, allowing a reconnection with nature. Each cabin features a fireplace, full kitchen, and washer and dryer, making this your home away from home.Spend your days relaxing by the pool, boating on one of the nearby lakes or teeing off at one of nine area golf courses. Step back into the 19th at Silver Dollar City and hit the outlet stores on the way back to the resort. When the sun goes down, enjoy a fabulous meal and take in a show at one of more than 45 theaters throughout the town. Whether your musical tastes lean toward jazz, gospel, Broadway, country or somewhere in between, you're sure to find a show you'll love in Branson. ... more   less 
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Also Known As:
Cabins At Green Mountain, a Festiva Hotel Branson

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