Recently stayed at the Riverport Inn and I have to share a story of excellent customer service. When we checked in, we were given keys to the room we had reserved through the hotel's website, and we went and had a look before taking our bags to the room. Due to the way the building was constructed, the room we were given -- although very tidy and comfy looking -- does not receive any natural light even though it has a balcony overlooking the pool area. Although most people would likely have no problem with the room, to us it stirred a strong sense of claustrophobia, so we returned to the front desk to see if another room might be available.
We explained the situation to Bella, the front desk agent, and immediately she looked for another room on that floor at the same rate but with natural light and air. With a kind and friendly manner, Bella promptly found another room that perfectly suited our request.
Throughout our stay, Bella always had a friendly smile for us and asked how our stay was going, to which we always had a positive response. Thanks to Bella, we had a very pleasant and comfortable stay and will definitely return to this hotel if in the area again. The Riverport Inn is clean and comfortable, has a very good breakfast and, as Bella exemplifies, has very courteous, friendly, helpful and caring staff.
- Official Description (provided by the hotel):
- 106 Beautiful Rooms, Suites, Jacuzzi and Theme Suites, Free Deluxe Hot Breakfast, Fridge and Microwaves in every room, Indoor Pool and Whirlpool, 24 hour Fitness Center, 5,000 sq ft of fine quality banquet facilities, 3 diamond AAA rated, Free wireless internet, Guest Business Center, Brewski's Pub and Grill with Room Service. ... more less
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- Also Known As:
- Riverport Inn Express Hotel Winona