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“Wonderful customer service”

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Express Suites Riverport Conference and Event Center
Ranked #4 of 7 Hotels in Winona
Reviewed 10 May 2017

We recently stayed here with a whole group. There were special requests to accommodate some of our group members that we had to make very close to our stay. The staff could not have been more helpful in trying to meet all the needs we had and make the process as seamless as possible. The rooms are clean and there are many options of room styles. The breakfast selection was amazing and here again the staff was friendly and helpful. The hotel even has special promotions to help families with students at Winona State to make their stay more affordable. Even the fresh baked cookies they put out for guests makes the enviroment more inviting.

Room Tip: The views of sugar loaf mountain are beautiful from the upper floors.
  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Spfaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverport I, General Manager at Express Suites Riverport Conference and Event Center, responded to this reviewResponded 11 May 2017

Dear Spfaff,
Thank You for the wonderful review. It was so nice to meet the WSU families. We are very fortunate to be able to offer such a wonderful rate to our WSU/SMU parents/families. The team here at Riverport/Brewski's truly cares about the guests experience. We look forward to seeing you in the future and once again, THANK YOU! Have a wonderful weekend.

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Reviews (121)
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11 - 15 of 121 reviews

Reviewed 5 May 2017

We always stay at the Riverport Inn when we visit Winona. The people are always so friendly. Abby Obang was amazingly friendly and helpful. We like to stay so we can see Sugar Loaf and be on the second or third floor. The breakfast is always good and the lady that works in there is great.

Room Tip: Second or third floors are great. Have a small balcony for sitting outside plus you can see Sugar Lo...
  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank hennessey0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverport I, General Manager at Express Suites Riverport Conference and Event Center, responded to this reviewResponded 5 May 2017

Dear hennessey0714,
Thank You for the wonderful review and for choosing us as your place to stay. Abby and Bridget are amazing team members. I will be sure to share this with them. Have a wonderful weekend and we look forward to your return.

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Reviewed 29 April 2017

We took the slow road home and found this little gem. It is an older style hotel but totally updated rooms. We loved the feel of the place. Our room was on the first floor with access to a nice open patio area. It is hard to find a hotel that has a walkout balcony. The in room whirlpool was large and deep and the addition of the colored lights gave it all a nice atmosphere. The bar was fun, good food and service, with extra specials for those who stay at the hotel. Target and a liquor are within walking distance so we never had to get into our car. The pool is a nice size with a hot tub included. Breakfast was good with staff in attendance to make sure nothing runs out. Overall a very nice relaxing stay.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverport I, General Manager at Express Suites Riverport Conference and Event Center, responded to this reviewResponded 2 May 2017

Dear Kathy C,
Thank you for the great review, we are glad you enjoyed your stay. Have a wonderful week and we look forward to your return.

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Reviewed 10 April 2017

Pros: Bed was comfy
Our room was on the first floor so we could load our car from the sliding glass door.
Pool
Continental breakfast included with stay.
Restaurant in the hotel with good food and you could order room service.
Staff was very nice and helpful.
Refrigerator
Microwave
Target right next door if you forget anything.

Cons:
The suite definitely looks bigger online. The suite had a half wall with an extra chair on the side. We had enough room to squeeze the crib in it.
Luckily we packed our own crib/pack and play for our infant. The crib was metal and the mattress didn't even fit tightly. Gaps between the mattress and the metal bars. Those need to be updated to prevent possible injuries.
Toilet had poop floating in it when we first got into the room. It might be because the toilet didn't flush very well. It took 3-4 flushes before you could get toilet paper down.
Shower had mold growing in it. Same problem as most hotels. The ventilation just isn't that great in them.
Sliding glass door would not lock. Only thing that was keeping it secure was the bar that would come down.
Pool area was ok. Needs some updating.
Hot tub had ants crawling all around it.
Some family members got a bereavement rate, but since some of us booked online they would not give us the same rate.
Only complaint I have about the staff is...my daughter had soaked the bathroom towels and I saw the cleaning staff next door and asked if we could get new towels and she rolled her eyes. I know personally working with the public is not always fun, but that is your job. If I were to roll my eyes at a patient I would be in a lot of trouble.

Stayed: April 2017
Thank Tech0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverport I, General Manager at Express Suites Riverport Conference and Event Center, responded to this reviewResponded 18 April 2017

Dear Tech0602,
I apologize for the issues you experienced during your stay with us. I am going to look into this problem further and will be contacting you in the next couple days. I will make sure to make this right with you and hope you will give us another chance. We are in the process of upgrading rooms and the pool area. I am working directly with the housekeeping staff on customer service skills as you are correct, it is their job to get you new towels and make sure our guests are taken care of :) I hope you have a wonderful week and once again I will make this right for you.

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Reviewed 9 April 2017

We liked this place a lot. We wanted to be close to the hospital and it was across the street. It was a nice, clean, quiet place. We got a room on the back side with a patio and parking at the door. The pub "Brewskis" has great pizza, TV's and a sports atmosphere. Nice pool. Great Free continental Breakfast. Gift shop in lobby. We were there 3 nights. There was a wedding reception goin on so they have a conference center etc.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Minnesotamadge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverport I, General Manager at Express Suites Riverport Conference and Event Center, responded to this reviewResponded 10 April 2017

Dear Minnesotamadge,
Thank you for the wonderful review! We are so happy to hear you enjoyed your stay with us. We look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Express Suites Riverport Conference and Event Center

Address: 900 Bruski Dr, Winona, MN 55987-6206 (Formerly Riverport Inn Express Suites)
Region: United States > Minnesota > Winona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Winona
Price Range: $159 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Express Suites Riverport Conference and Event Center 3*
Number of rooms: 106
Official Description (provided by the hotel):
106 Beautiful Rooms, Suites, Jacuzzi and Theme Suites, Free Deluxe Hot Breakfast, Fridge and Microwaves in every room, Indoor Pool and Whirlpool, 24 hour Fitness Center, 5,000 sq ft of fine quality banquet facilities, 3 diamond AAA rated, Free wireless internet, Guest Business Center, Brewski's Pub and Grill with Room Service. ... more   less 
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Also Known As:
Riverport Inn Express Hotel Winona

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