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6 - 11 of 119 reviews
Reviewed 28 July 2018

Really nice place.really good staff let us have late check out treated us like kings.hotel suite we had .would love to go back for the price .clean quite like the first time we have been good at the room quality

Room Tip: Really nice good people that treated us well
  • Stayed: July 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank dhoute586410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvistillwater, Guest Services at Americas Best Value Inn - Stillwater / St. Paul, responded to this reviewResponded 31 July 2018

We appreciate your feedback. We are thrilled to hear that you had such a pleasant experience during your stay. We will be glad to have you back for your future lodging needs. Thank you for staying with us!

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Reviewed 25 June 2018

We checked in with our dog around 3 p.m. Went to the room. Walls are very thin so could hear the family talking in the next room - could actually follow the conversation. Asked to be moved to a different room that would be quieter. Because we had our dog with us ( who is a trained and certified therapy dog) there was no place else they could put us since they only allow dogs in certain rooms. I will also mention that it smelled as if someone had smoked in our room and in the hallway. Rooms are very dark and dreary. Could not get our money back do to their cancellation policy. We have checked into hotel before, gone to the room, and asked to be re-located due to chlorine smell, etc. ALWAYS been accommodated. But not here. Supposedly we were to hear from the manager about a potential refund....no dice. Personally I will avoid this hotel chain in the future.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvistillwater, Guest Services at Americas Best Value Inn - Stillwater / St. Paul, responded to this reviewResponded 31 July 2018

We apologize for the inconvenience you had.

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Reviewed 19 June 2018

Friendly team greeted us upon our late arrival! Room had a musty type of odor. Sheets smelled clean but appeared to be worn/older. Breakfast was average. Pool area was fine, but restroom in pool was in need of some attention.

Stayed: June 2018
Thank G7687EGlaurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvistillwater, Guest Services at Americas Best Value Inn - Stillwater / St. Paul, responded to this reviewResponded 19 June 2018

We appreciate your feedback. We just received our new sheets, and also will be working towards renovating the pool bathroom. We are glad to hear that the pool are was fine and the team were friendly. Thank you for your time and for staying with us.

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Reviewed 15 April 2018

There is a metal mattress bracket protruding out on both side. I hit my shin on it two times. It really hurt!
The bed skirt covers the metal but does not protect it from injuring guests.l am sure i will have a bruise.
Hotel needs improvements, remove couch, very dated and makes room too cluttered! Place a few hangers on the bar by the door to hand coats.
Room WAS clean wish is most important.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank jnanof471552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvistillwater, Guest Relations Manager at Americas Best Value Inn - Stillwater / St. Paul, responded to this reviewResponded 17 April 2018

We apologize for the inconvenience you experienced during your stay at our hotel. We appreciate you taking the time to advise us of your dissatisfaction. We appreciate your comments regarding cleanliness, mattress upgrades is definitely our next project. Thank you for your feedback and hope you do give us the chance to make it right!

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Reviewed 9 April 2018

Used tampon under bed. Lighting very poor. 1 lamp had lightbulb out. Chair had white stains, needs to be washed. 1 coffee cup . Very dusty above bed. Bed was hard, in my opinion. Pillows were flat. Shower head was wonderful.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sowen579612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvistillwater, Guest Relations Manager at Americas Best Value Inn - Stillwater / St. Paul, responded to this reviewResponded 9 April 2018

Dear Valued Guest: I apologize for the inconvenience you experienced during your stay at our hotel. I appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards. We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. We hope you will give us an opportunity to service your future lodging needs.
Sincerely, Hotel Management Americas Best Value Inn - Stillwater, MN

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