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All reviews mary's hospital courtyard by marriott across the street front desk mayo clinic covered parking in house restaurant walking distance wonderful hotel parking ramp highly recommend this hotel downtown area night's sleep short drive hot tub comfortable beds housekeeping staff
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Reviewed 8 October 2018 via mobile

I arrived pretty late on Saturday, August 25, 2018 with two kids in wheelchairs and a lot of luggage. The hotel had comfortable van transport ready and waiting for us at the airport in Rochester. Room was clean and ready and a huge relief for us all. At check-in, transport was arranged for 9:00 am Sunday morning to get me back to the airport to get a rental car (they were closed when we arrived.) The hotel, it’s amenities, and transportation services couldn’t have been a better value. Would absolutely recommend and would stay again when traveling to the Mayo Clinic.

Stayed: August 2018, travelled with family
Thank Gillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2018

This hotel is filled with families who’s loved ones are at the Mayo Clinic. Around every corner is a smile from an employee, who clearly understand the countenance of their guests. We were grateful for this as day after day we lodged here. The front desk, the ladies at he coffee counter, the wait staff, even housekeeping. This a very special place where kindness prevails and it matters. It’s also clean and they offer free laundry and free detergent.

Stayed: August 2018, travelled with family
2  Thank christinas177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

I would give this hotel a better rating except for the dirty toliet when we arrived and never got cleaned properly. Asked for it to be cleaned and explained where it was dirty the 2 nd day with no results. Maybe not everyone is obsessed with having to have a clean toilet!

Stayed: August 2018, travelled on business
Thank brenda111717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardRochester, General Manager at Courtyard Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 30 August 2018

Thank you for sharing your experience at the Courtyard Rochester Mayo Clinic Area/Saint Mary’s.
We appreciate your feedback, I am truly sorry that your room was not up to the standards and cleanliness that is expected.

Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you again for your time and come visit us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

I was charged for a stay after cancelling the reservation. The GM refused to consider that as a Platinum Rewards guest and frequent traveler that plans change. I will be staying at Hilton properties in the future. Over the past several stays, my experience with Hilton service has been better than Marriott. This Courtyard put me over the edge.

Stayed: August 2018, travelled on business
1  Thank TimButterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardRochester, General Manager at Courtyard Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 10 August 2018

Thank you for sharing your experience at the Courtyard Rochester Mayo Clinic Area/Saint Mary’s.

Michael

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Reviewed 26 June 2018

The Hotel is always nice, clean and friendly. We enjoyed our dinner in the restaurant and our server Dean (Smiley). He waited on us last year too. He was an awesome server, very attentive, courteous and gave spectacular service. We had a very large group 12 boys and 13 adults. When we kept adding to our group he didn't mind he kept helping us group tables and getting chairs. They are so lucky to have him as an employee there. Thank you Dean for a great dinner with our team on Friday June 22nd. Traci Larson (team mom)

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank tracilarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardRochester, General Manager at Courtyard Rochester Mayo Clinic Area/Saint Marys, responded to this reviewResponded 10 August 2018

Thank you for sharing your experience at the Courtyard Rochester Mayo Clinic Area/Saint Mary’s.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.

It is so great to hear that Dean provided you and your team with great service, I will make sure this gets passed on to Dean.

Thank you
Michael

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