HEre is the letter that I sent to them certified mail, they never responded To Whom it may concern, My apologies for this being so late the first letter I sent was to the wrong address so it was returned. My name is xxxxxxxxxx, I'm writing in regards to my recent stay at your establishment. I stayed in room 215 in "A" building February 4th thru the 6th. The room was booked under xxxxxxxx. We had a wonderful time skiing the slopes at Lutsen, weather was great and hill conditions were nice. The slopes were very well groomed and the whole atmosphere while skiing was exactly what I would expect from a ski resort with the caliber that Lutsen is synonymous with. However the room conditions were the exact opposite. We arrived around 9:30 p.m. on the 4th, checked in and retired to our room to rest after a long drive. While laying in bed you could hear every step that the people above us took. We could hear the water run in the tub above us and you could hear everything they DID! I mean everything! Then after some time we heard the water begin to drain. The water started pouring into our room thru the knot holes in the boards of our ceiling. We sprang out of bed and began franticly moving our clothes bags and gear as it was getting wet with the used bath water from...HEre is the letter that I sent to them certified mail, they never responded

To Whom it may concern,

My apologies for this being so late the first letter I sent was to the wrong address so it was returned.

My name is xxxxxxxxxx, I'm writing in regards to my recent stay at your establishment. I stayed in room 215 in "A" building February 4th thru the 6th. The room was booked under xxxxxxxx. We had a wonderful time skiing the slopes at Lutsen, weather was great and hill conditions were nice. The slopes were very well groomed and the whole atmosphere while skiing was exactly what I would expect from a ski resort with the caliber that Lutsen is synonymous with. However the room conditions were the exact opposite.

We arrived around 9:30 p.m. on the 4th, checked in and retired to our room to rest after a long drive. While laying in bed you could hear every step that the people above us took. We could hear the water run in the tub above us and you could hear everything they DID! I mean everything! Then after some time we heard the water begin to drain. The water started pouring into our room thru the knot holes in the boards of our ceiling. We sprang out of bed and began franticly moving our clothes bags and gear as it was getting wet with the used bath water from above. I would estimate that about 15 gallons of used bath water entered our unit from above. I called the front desk and got an answering machine, I left a message with all the information to be contacted back. I then called the security number and talked to a maintenance guy. He came down to our room right away. He looked at the water dripping (dripping as the bulk of the water had poured in already) and said that there was nothing more he could do for us. He had brought a garbage bag full of bath towels and proceeded to lay them out on the floor only covering the water and not even making an attempt to remove the water. By morning the water had soaked into the towels. I then had to lay down more towels to gain access to the bathroom area so we would not have to walk through the dirty bath water. I truly would have expected a phone call at least from the front desk at this point as we are guests at your facility. No attempt was made to contact us.

Over the night I noticed how loud the heater in our room was. Every time it warmed up or cooled down the metal wood bang loud enough that it would jar me awake. The bed was very uncomfortable as it was very thin and was like sleeping...More