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“Everything we expected!!”
Review of Superior Whitewater Rafting - CLOSED

Superior Whitewater Rafting
Reviewed 12 October 2015

We had a really good time. The river was high and fast. Guides were great!! We will be going again!!!!!

Thank inspctr13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota W, Owner at Superior Whitewater Rafting, responded to this reviewResponded 22 October 2015

Thank you! We look forward to seeing your family next season!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (7)
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1 - 5 of 7 reviews

Reviewed 18 July 2014

Loved this activity. The staff were knowledgeable on all aspects throughout this ride. It consisted of 6 rapids to go through on a raft. Guides were in kayaks alongside guiding us throughout the whole ride. Staff do an excellent job to make sure everyone is safe during the trip. Expect to get wet!! Uses a lot of upper body strength and noticed my muscles were sore the next day. But very fun regardless and worth all the soreness. Very fair pricing...$40 per person and it was about 3 hours in length.

1  Thank Heidi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

This was our first whitewater rafting experience. I went with my 16 year old and 14 year old and I paid an extra $30 to have a guide in the raft with us - which I highly recommend doing. The trip was very well run, the couple who runs the business and their entire team are knowledgeable, pleasant, and safety-focused. The water level was very high and the rapids were exciting - up to class 4. We would do it again in a heartbeat.

3  Thank EllenLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We went on a whitewater rafting trip with your friends in Carlton MN last summer. It was amazing experience we all enjoyed it. We are 10 people split into 2 boats and took 1 guide each boat. Everybody from your friends have enjoyed this rafting trip.

3  Thank Sudhakar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 August 2013

We went on a white water rafting trip with Superior White water rafting based in Carlton MN in August 2013.These were just class I and II rapids so I figured we could handle that. My wife, 19 yr old daughter, 25 yr old son, his girlfriend and myself were in 1 boat. Our rafting skills were awful, I could not steer worth a crap, and the guides were rude & condescending in all their dealings with us. It was obvious that we were the weakest boat in the group of 9. There were 4 guides in Kayaks for 9 boats totalling 45- 50 rafters. The guides wore helmets but we did not. We made it through the first 5 rapids OK, but crashed badly on the last, longest, and strongest rapid when I missed the correct entry point and got hung up on a rock. My daughter and wife got swept out, my son lost his paddle and our raft was completely filled with water and we were out of control. I lost sight of my wife, but we were following my daughter. She did OK initially but then got swept under 2 or 3 times and panicked. She was coughing, choking and crying. We finally got to a point of slightly calmer water and she was able to grab onto one of the guides' kayak. One guide screamed to the other, " she is panicking, we need to get her out first" The guide whose kayak she was holding on to started screaming at her " YOU HAVE TO SAVE YOURSELF , YOU HAVE TO SAVE YOURSELF". Is this the correct response to an exhausted, panicked, 95lb, 18 yr old girl, from an experienced professional guide? No clear directions , no," just hang on, we are gonna get you out", no encouragement. What exactly does "you have to save yourself" mean anyway?
I could not believe it !. My son and I were finally able to get our raft close enough so I could extend my paddle to her and pull her to our raft and pull her in. We then moved over to other kayak that my wife was clinging to and pull her in. She had not fared much better and was exhausted. She said the guide had been screaming at her to "grab the handle" but with the water splashing over her face she could not see. The tone of the guides screaming only made her more frightened.
They were totally exhausted, we had only 2 paddles, and our raft was full of water. Immediately 1 of the guides came over and started screaming 'YOU HAVE TO GO , YOU HAVE TO GO ". No are you OK, no encouragement, no attempt to calm anyone. They were in the water for at least 7-8 minutes, maybe longer. No other guides came to help. They seemed to be as panicked as we were. At this point we were helpless. We started moving again bounced off a couple rock and got swept into a shallow area. For the next 30 minutes we fought our waterlogged raft through the shallow area constantly getting hung up on rocks, climb to the front, climb to the back and bounce and push trying to get off the rocks and try to bail the water out.The whole time all the guides did was scream at us. The girls were so scared and exhausted that even though they did their best they could not help my son and I much. We finally got through it and had a flat calm 15 minute paddle to pick up point. At no point did any guide come over to us to check on my wife and daughter's welfare or try to encourage us. It was just keep going, move move, move. We were wiped out. I have been on 3 other rafting trips and witnessed people falling out, or rafts flipping and the guides were there quickly, calmly getting them to shore or into rafts. They gave calm clear directions while people were in the water. Afterward they were very quick to check on the peoples welfare, calm them and encourage them. After we got back I approached the rafting company manager, to tell him what had happened out there and how poorly ( in my opinion ) the guides had to responded to a very dangerous situation and their lack of compassion. He was blah, blah, blah, everyone is OK, you signed the waiver, blah, blah blah!. Things got pretty heated at that point and we left. I went to there company website and no place to leave comments , Imagine that!. I went to there facebook page and basically told the story above and guess what , would not take my post. Other peoples post are there, they just must screen them.

22  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota W, Owner at Superior Whitewater Rafting, responded to this reviewResponded 22 October 2015

I am sorry to hear this. We are the New Owners and hope you come out and see how the business has changed! Please check out the new website and join us next season!

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