Beautiful setting, grounds, building and historic interior. Without exception, the staff were welcoming, cheerful, polite and very helpful - couldn't have done anything better to make one feel welcome at a personal level.
Dinner was disappointing - pumpkin soup, sea bass terrine and dessert were good (nice not great) but the focus of any meal - the main course - was tough, under seasoned, pheasant accompanied by some kale that had not had the stalks removed and was stringy and unpleasant and just looked like a mush on the plate. Other vegetables good. Of the 37 of us there for special dinner, most left some or most of this, their main course. Everyone on my table of 10 expressed disappointment. Hopefully the kitchen noticed the high number of returns of plates with food on to improve for the future. As this dinner was specially laid on for a group of specialist 'foodies' it was, to say the least, surprising.
The bedroom was very disappointing. Newly refurbished I believe. On a November night it was freezing when I went in - they knew the room would be used so why not put on the aircon in advance to make the guest welcome? I had to fiddle about myself to work out the numerous controls in the room - far too confusing and unwelcoming. Once I had got the heating working, I could not find out how to close the electric blinds - called reception - they took over 5 minutes and 4 attempts to answer - he came and did not know either. Whilst he went off to find help I found a control that with a ch+ and ch- sign looked like a TV control - turns out it controls the blinds. So resolved, but by this time really quite annoyed at how challenging it was to settle into a room. I never did work out what all the light and sensory buttons were for - complete waste of time and pretentious nonsense.
Woke in the morning - no underfloor heating so stepped out onto freezing floor (because no carpets, which is fine, but.....). Shower pulsed hot and cold - not by design. Loo seat loose - one of the things cleaning staff should check routinely every morning and report to maintenance. No shoe horn.
The luxury hotel market is expensive and highly competitive - so Danesfield House failed by quite a wide margin to meet expectations.
- Official Description (provided by the hotel):
- Danesfield House Hotel and Spa is located between Marlow and Henley-on-Thames in Buckinghamshire, just 30 minutes away from central London. Surrounded by 65 acres of landscaped gardens and parkland with the River Thames and Chiltern Hills as a backdrop this romantic country house is home to 79 individually and beautifully presented bedrooms and suites, some with traditional luxury and others in a more contemporary style offering extra space over two floors. The Restaurant at Danesfield House is known for using seasonal local produce with menus changing regularly to reflect this and in warmer months The Terrace is ideal for alfresco dining especially enjoying a quintessentially British afternoon tea overlooking the gardens. Spa Illuminata at Danesfield House is an award-winning spa, specialising in overall wellbeing and relaxation. Featuring a 20-metre azure blue swimming pool, eight treatment rooms, studio and fully equipped gym, the spa offers residential experiences, day spa, treatments and health club membership. Visit Danesfield House Hotel and Spa, relax and experience ultimate British hospitality. ... more less
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- Also Known As:
- Danesfield House Hotel And Marlow
- Danesfield Hotel Marlow