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All reviews dave and busters nice hotel stayed one night room was clean would definitely stay here again staff was friendly nice stay lobby area elevator shopping hallway highway funeral couch
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Reviewed 18 February 2018 via mobile

My husband and I used our IHG free night over the weekend and we were happy with our hotel choice. The staff was friendly, the room was updated, the bed was comfortable, and overall we had a great stay. I received a call from the hotel a week before our stay saying that they were working on the lobby and there would be some construction. It didn't impact anything. The only "issue" we had was the fridge in our room still had stuff in it from the previous occupant and the nightstands could have been wiped down better. The toilet ran too, we informed tge front desk on our way out and they said they would have maintenance check it out. We didn't notice any of it until the next morning, but I'm sure if we would have said something they would have switched our room. Overall, it was a good stay.

Stayed: February 2018, travelled as a couple
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom K, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this reviewResponded 19 February 2018

Thank you for taking the time to share your experience. I am sorry about the items in the refrigerator, and the toilet. I will be reviewing these items with my Housekeeping and Maintenance team. T.Keller/GM

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Reviewed 16 January 2018

Stayed one night at this hotel - pretty much everything you would expect from a Holiday Inn Express. The entry/lobby area is very small, but the room was nice, clean, comfortable. A fair amount of noise from the hallway comes into the room.

Stayed: January 2018, travelled on business
Thank ajnuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom K, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this reviewResponded 23 January 2018

Dear ajnuff,

Thank you for taking the time to share your thoughts about your stay with us at the Holiday inn Express Utica, MI. We have begun a renovation on the lobby that will make it seem larger and more inviting. We hope to be completed in the next 60 days.

Thank you again.

T.Keller/GM

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Reviewed 20 November 2017

Stayed recently in a suite with family for a funeral. 5 of us stayed in a suite, using the pullout couch. Room was fine but a bit noisy due to it being by the elevator which is why I rated 4 rather than 5. Had to go down and get face towels one day since none were left, think maid/housekeeping got interrupted and forgot. Room had a fridge and coffee maker.

Room Tip: stay away from the elevator
  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom K, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this reviewResponded 22 November 2017

Thank you for taking the time to share your comments about your recent stay with us at the Holiday Inn Express Utica, MI.

We appreciate your business and look forward to your return.

Tom Keller, General Manager

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Reviewed 13 September 2017

Disappointing cannot possibly sum up my experience at this hotel. It is such a dump. Usually stay at the Hyatt but unfortunately it was booked. So many problems at this place, don't know where to start.

1. Three buckets in lobby collecting water even though it's not raining out. Ceiling is stained, chunks falling onto the floor.

2. Asked for room on side of hotel away from highway. Wanted a quiet room. Front desk clerk could not figure out which rooms were on highway side. Had to get the manager, together they assigned the room. Guess what? Was on side of hotel near highway.

3. Hallway carpet stained, filthy.

4. One elevator, four floors, slow process. Crud built up in corners. Tiles near elevator all cracked and broken.

5. Room had crumbs all over the dirty, warped laminate wood flooring. Chex on carpet from previous traveler.

6. Bathroom floor all sticky and smelly.

7. Mold in shower, both black and orange.

8. Maintenance was actually using a leave blower to blow debris from center traffic lane of parking lot onto parked cars. Really?

Many hotel options in the area. Book early so you don't have to stay here.

  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sparta-nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom K, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this reviewResponded 17 September 2017

Dear Sparta-n

Thank you for taking the time to let us know about your recent stay. I am sorry that you were disappointed with our Hotel. We strive to provide the best accommodations and service for all of our guests. I will certainly have that room looked at, as well as get the corridor carpet cleaned.

We sure hope that you will consider staying with us again, and giving us another try to make it right.

T.Keller
General Manager

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Reviewed 24 August 2017

Nice hotel, very friendly staff! Light colored wood was refreshing and cheery! Slept great and good breakfast! Would definitely stay there again! They are redoing rooms, but we didn't experience any noise. Stayed there 4 days.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank skidoocarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom K, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this reviewResponded 25 August 2017

Thank you for taking the time to share your kind comments about your recent stay with us at the Holiday Inn Express in Utica MI.

We appreciate your business, and look forward to your return.

T.Keller/General Manager

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