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Reviews (372)
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All reviewsroom was cleanindoor poolcontinental breakfastshort drivehot tubgood sizewould stay here againquiet areaeasy accessstaff was very friendly and helpfulblue star highwayup to datein townnice staystayed one nightsaugatuck douglasyogurt
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24 - 29 of 372 reviews
Reviewed 31 December 2017 via mobile

We stopped unexpectedly due to weather. A room was available. It was clean and neat, and the bed was comfortable. The desk managers on both the night and day shifts were polite and helpful. There is a free breakfast bar that is standard fare, but it’s a great deal for a family of four. We would definitely stay here again.

Stayed: December 2017, travelled with family
Thank Lillylabrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2017

Our first vacation as a family was spent at this hotel! The staff was very attentive and helpful. Room was decent and price was not outrageous. We would definitely go back. Our daughter loved the room and said she wants to go back (She's 3)

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank patricknV4889BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2017

The hotel and room more than exceeded our expectations. The fireplace in the room was a great addition and we used it both nights. The staff was very friendly and made sure we were happy with everything. I will definitely recommend this hotel to our friends.

  • Stayed: December 2017, travelled solo
    • Value
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Review collected in partnership with Best Western
Thank christophertK3054LP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2017

We had an extended stay at this hotel and it was excellent. The rooms were simple but very comfortable and pristine in cleanliness. The breakfast buffet was managed by one person that does an outstanding job of making sure that you get what you want for the meal. It was always hot and tasty. She really took outstanding care of us. Check in and out was simple and the staff purposely put us in a quiet and convenient room for our extended stay due to a family emergency. We felt like we were treated like family and felt very safe and happy at this property. A few minutes after I had checked out, the staff saw that I had left a sweater in a bag in the room. They contacted me immediately. This is over and above!! It was a great experience and we will be back!!! Thank you for taking such good care of us at this difficult time.

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank 40thinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017

Adequate, I guess, but dull and dreary. No effort made to help guests enjoy their stay. Clean. Looks nice from the exterior. Hard to use HVAC. Pool is too small for laps; exercise room was hot and humid.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pankaj1234, Manager at Best Western Plaza Hotel Saugatuck, responded to this reviewResponded 10 November 2017

I am sorry
just turn on ac

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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