I called to get information about rates and ammenities. After speaking with my husband, I then called back asking to book the room. The woman on the phone (who clearly was a smoker) told me I would have to call back tomorrow. I asked "what if the room is gone by then?" She said, "Well I have a funeral service in town and all six lines are ringing right now and I don't know what to tell you." I replied, "really?" and she said, "yes I dont know what to tell you" then proceeded to hang up on me. Real Classy. If you want someone who has no experience in customer service... book your room here. I'm sure you'll get everything you want!