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Veronica S
Belleville, Michigan

A restful place to stay while exploring the area.

4.0 of 5 bubblesReviewed 14 Oct 2024
The lakeside rooms overlook Lake Huron and it is just a few blocks from the Island ferry, an easy walk. The rooms were clean and comfortable with in room coffee. The staff were friendly and helpful. The breakfast bar was plentiful, lots of choices, including scrambled eggs and ham, breads for toast, cereals, oatmeal, bagels, muffins and fruit.
Date of stay: October 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this review
Responded 15 Oct 2024
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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View more hotels in Mackinaw City
Reviews (1,569)
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All reviews mackinac island room was clean within walking distance breakfast bar first floor biscuits and gravy great view of the lake waffles great place to stay shepler's ferry would stay here again indoor pool free breakfast great room hot tub bw balcony
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Reviewed 11 October 2024

I came here with my siblings after traveling the country and into Canada. We stayed an numberous hotels along the way. I booked with BW as their service, rooms, etc are normally above standards. The elevator was not working, we needed to climb 3 flights ot stairs outside the building to access our room. The heating system was loud as a train and smelled hot. The breakfast was accessed by stairs outside the building, it was mediocer to state the least. When I let staff know the problems, the only response is we are working on the elevator. I would never recommend this place to anyone wanting a nice stay in Mackinaw City, MI I was so disappointed.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Audrey M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded 11 October 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2024

Our son is active-duty military and is being deployed. He got some leave that was around the time of our planned trip, and we wanted to spend time with him. We canceled 48 hours before check in. We were still charged $99 - the cost of one night plus taxes and fees. I called the local line and explained the situation. All the person said was, "you'll be charged for the late cancelation". When we get to reschedule our trip (or any other trip) we will not be staying at a Best Western.

Date of stay: October 2024
Trip type: Travelled with family
Thank Luanne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded 10 October 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2024

Sadly, this hotel has declined in quality since we were last here eight years ago. The location is still great (on the lake) and the rooms are large, but the bathroom grout is very dirty, there are very few electrical outlets (it's the digital age people!) the hallway carpets seriously need cleaning, paint is peeling badly on the exterior walls, and the complimentary breakfast is very mediocre (ok for cold cereal and coffee but avoid the dried-out eggs, ham and pancakes).

Room tip: Try another hotel, or if you have to stay here, ask for lakefront, inspect the room for cleanliness, and skip the breakfast.
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FamilyTraveler1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded 6 October 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2024

Nice location however, front desk personnel quite rude and with no manners. We did not feel welcome at all, despite my membership status. Room cleanness barely acceptable. Breakfast attendant efficient however, food quality to be improved

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paolo P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded 6 October 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2024

We have been going to this hotel for many many years , but this time was a huge disappointment. Our room was not properly stocked of items , coffee maker was never cleaned out or coffee replenished. The pool was dirty with mud on the bottom and was so chlorinated that it burnt your eyes.
I am a Platinum member will think twice about returning to this hotel.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pastig326
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded 4 October 2024

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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