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Deanna R

Vacation

4.0 of 5 bubblesReviewed 5 Aug 2021via mobile
Room was clean. Included microwave and mini fridge. Breakfast was very basic. Okay for us but not for someone who likes a big breakfast. Staff were friendly and helpful. Would recommend for someone looking for a budget hotel
Date of stay: August 2021
Trip type: Travelled with family
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11 - 16 of 123 reviews
Reviewed 28 June 2021

My family went on a trip to New York to visit my sons college. On the way back we had car issues which delayed our trip as the car was in the shop waiting for parts. We called the manager 2 3/4 days before our reservation to let them know we would not be able to make our reservation because of the car issues and would like a refund. The manager said she can’t do anything about it and that the owner would be the one who could make the decision to refund or not. The manager said the owner would call us back the next day. The next day we waited for the owner to call and they did not. We called 3-4 times that day talking to the manager several times each time with a new excuse why the owner did not call us. She said the owner would call us the next morning. We waited for a call the next morning with no luck we called again and the manager said the owner would call within the hour and flat out lied to us on several of the times we called. Again no call. We ended up not staying as our car did not get finished in time. I called again when we got home to talk to the owner again we got the manager who stated now she was the owner and there was nothing that she could do that people lie to her all the time to get out of reservations. I tried to explain to her our situation was out of our control and she hung up on me. I called back to demand to talk to the owner and she said there was nothing that they were going to do and that she was going to call the police on me and then she hung up the phone again.

She was out right rude lied to me multiple times and made every excuse in the book to not refund our reservation which we called well in advance for. She charged us for a service that we did not receive and was out of our control. do not spend A penny at this motel as they are liars and frauds.

Date of stay: June 2021
Trip type: Travelled with family
1  Thank Msp547
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2021

Extremely unprofessional staff.
We were driving across country to take our son to a college tour and we were going to stop at this motel on the way back home and check out Mackinaw city and Island on the way home. Unfortunately We ran into car trouble nine hours from the hotel and called them an hour before cancellation was supposed to be granted to let them know we didn’t know when the car was going to be fixed, they refused our request to cancel and refund. They said they did not have the authorization to cancel and refund that the owner would have to do it.
We asked to speak with the owner multiple times.
One time they told us they were at a city meeting and he would call us after the meeting, no phone call.
We gave them our number multiple times to call us back was told he was going to call us in a half an hour one time, an hour another time with no phone call.
Called again Front Desk stated the new girl never took down our phone number, which we specifically spoke with her multiple times and gave her our phone number.
She continued hang up the phone and would not speak to us, she threaten to call the cops on us because we requested to speak with the owner, said we were being recorded which was fine because we were asking to speak with the owner or have the owner call us back nothing to hide about a resolution or a refund.
She called us liars and the owner would not be calling us.
I have never in my life been spoke to or treated this way by a business.
I highly recommend staying somewhere else if this is how they treat their guests over the phone.
I will be calling my credit card company and filing a claim to get my money back since they are not professional enough to resolve this.

Date of stay: June 2021
Trip type: Travelled with family
1  Thank cherrissa3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2021 via mobile

No breakfast even though it's advertised. Was told the governor was preventing. Said not true. We spent about $25 every morning :( Even last September we had bag breakfasts offered at hotels while traveling. No coffee at the office until after 7:30 am. Pool and spa not available either. The room had a musty smell. Everything old, should be updated. No discount offered. Will stay elsewhere!

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank YooperChix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2021

"The place is older and a bit rundown but it's clean and serves a purpose. We usually stay a night in the city and use it as a send off for an early morning arrival to the island. The staff is friendly and helpful. I noticed that some updates to the room had been done since my last stay. The location is great if you don't want the strip but want easy access, and for my night's stay, you can't beat the price."

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank FarAway94842
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2020 via mobile

The motel staff was very friendly. The room was clean but outdated. There were no towels in the room. The window in the bathroom was cracked (room 26). There was a good sized gap at the bottom of the door so there was quite a bit of cool air coming in but the heater worked very good to keep the room warm.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank dreaming1246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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