This is my 2nd year staying at Causeway, last year they took over for the Holiday Inn that I've stayed at since the year 2000. Last year in the mist of confusion of taking over from the Holiday Inn. This year has been a MAJOR improvement, the staff is attentive, polite and concerned about the guests. There is still remodeling going on and there are little inconveniences, but these can be overlooked because it is for the improvement of not only the guests who stay at Media West in May but for all their guest throughout the year. They have poured more money that I would have thought advisable, especially in this economy. Yet they see the long road ahead.. This year, I did something stupid I rolled up my swimsuit in a towel.. Any other time I would have counted it lost forever. In fact I was making arrangements on how I could get a new one because I thought for sure that I'd not see this one again. The staff went out of their way to locate and not only locate it clean it and the housekeeper in charge of cleaning my room brought it to me. NOW that is customer service.
This hotel is still going through remodeling and there will be slight inconveniences, but, I strongly suggest you over look those and enjoy the comfortable beds, the televisions that are pleasing to the eye and ear. And where you are made to feel like a person instead of a number.
- Official Description (provided by the hotel):
- The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more less
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