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Causeway Bay Lansing Hotel
Ranked #15 of 26 Hotels in Lansing
Reviewed 20 December 2016 via mobile

My name is geminii ivy I've been coming here since the end of September I work here in Lansing I travel back and forth to Cincinnati and to Alabama and I return back to this place at least three or four days out of the week it is awesome the staff has been very very helpful the owner is amazing this place is a great place to come and stay the rooms are nice very comfortable tons of pillows a lot of space in every room have a bar with pool tables nice breakfast area and a nice lounging area downstairs I recommend if you come to Lansing come check this place out. And if you're a truck driver stop in tell him Geminii sent you, bring in your paperwork showing the place that you drive for and you will get an awesome rate.

Stayed: October 2016, travelled on business
Thank Geminii I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accounting C, Administrative Assistant at Causeway Bay Lansing Hotel, responded to this reviewResponded 22 December 2016

Thank you for your kind words about Causeway Bay Hotel. We try to exceed our guests expectations by giving them good customer service, clean rooms and breakfast in the morning. It was a pleasure to serve you and look forward to seeing you again.

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Reviews (337)
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24 - 28 of 337 reviews

Reviewed 7 December 2016 via mobile

DO NOT STAY HERE.

First off they are rude.

And WE FOUND BED BUGS....EEEEEEWWW

And the staff already KNEW ABOUT THE BED BUGS...

So just DON'T RISK IT!

We were staying there for the pool and hot tub but they were both closed down and from what I have heard it has been closed down for a month and a half. Yet they don't it posted anywhere on the internet or hotel.

But most importantly BED BUGS.

Stayed: December 2016, travelled with friends
2  Thank KayColWol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accounting C, Administrative Assistant to General Manager at Causeway Bay Lansing Hotel, responded to this reviewResponded 16 December 2016

We apologize for your misfortune involving the bed bug incident. Bed bugs are transported from one hotel to another. As soon as we are reported of an incident like this, we heat the room to 140 degrees for 3 hours. Then the room is cleaned and inspected 3 times before we allow anyone to stay in it. As for the swimming pool, it was under remodeling for 3 weeks. We had signs posted thru out the hotel letting our guests know. The pool has been in operation since the beginning of December.

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Reviewed 30 November 2016 via mobile

We've stayed 5 times and each visit has been great. The rooms are clean, beds are comfortable (we both have bad backs), nice restaurants and bars near by, the staff has been friendly and accommodating (especially Karen at the front desk), easy parking and nice atmosphere. I chose this hotel originally because it was a good halfway point for myself coming from Grand Rapids and boyfriend working in Ann Arbor. We were happy here the first time and have now stayed 4 more times in the past 5 weeks. We plan to come back weekly while he's working in Ann Arbor. I usually don't write reviews but with staying here so many times and having a pleasant experience each stay, I felt they deserve a good review.

Stayed: November 2016, travelled as a couple
Thank Annitra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this reviewResponded 2 December 2016

We are happy to see that you've experienced our First Class Five Star Guest Service and amenities during your stay and glad we exceeded your expectations. Guest satisfaction is our mission and our mission of satisfying you has been completed....until your next stay upon your return of course.......we promise to always provide the highest level of unmatched hospitality .....We do this because we care....because we can.. ..because this is what we do best.....Causeway Bay Lansing, your home away from home. Please be assured that your mention of the staff member has been noted and they have been praised for their dedication the team.

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Reviewed 21 November 2016

Tried for a month to block off rooms for families traveling to a tournament in that area. We're told they were having problems with their reservation system can't "see" those rooms. Call back later. Defended thme to my families for weeks, give them time, it will work out. Called again to reconfirm week of event was told they we working on it and they would call me back. Never did, just trusted it would work out. Our reservations were for two nights with emphasis on the second night. At check inmy families were told reservations were for Friday only not Saturday. They did assure us they would take care of it. Families returning to the hotel Saturday night found their key cards had been deactivated. The staff on duty 11-19-16 after 8pm could not have been more rude wondering inflammatory. One of claimed to have been responsible for making our group reservations tried lying her way out of these problems and blaming other staff members for these mistakes. We never received an apology for all the inconveniences. And of course their pool was closed for maintenance! Do not give this hotel a second chance you will regret it, and there are far better properties with competent staff.

  • Stayed: November 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Carrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this reviewResponded 2 December 2016

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

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Reviewed 21 November 2016 via mobile

Bed Bug Hotel- woke up in middle of night and the bed was crawling with numerous bed bugs
EVERYWHERE! Massive sized coming out of pillows and from side of bed. Next day I started to see the extent of the bites- hundreds. On my face, head, neck, arms, chest, back, everywhere. Even the hotel cleaning lady said she knew it was an issue but the owners don't deal with it. Most disgusting experience of my life. Beware!

Stayed: November 2016, travelled with friends
1  Thank Roger A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen D, Guest Relations Manager at Causeway Bay Lansing Hotel, responded to this reviewResponded 2 December 2016

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take all comments and concerns seriously, investigate thoroughly and address the issues immediately.

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Additional Information about Causeway Bay Lansing Hotel

Address: 6820 S Cedar St # US, Lansing, MI 48911-6907 (Formerly Best Western)
Phone Number:
Region: United States > Michigan > Ingham County > Lansing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 26 Hotels in Lansing
Price Range: $130 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
Official Description (provided by the hotel):
The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more   less 
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