Arrived there on a Friday for a friend's Halloween party that weekend. Placed "do not disturb" sign on door FOR THE WEEKEND - Housekeeping showed up once while we were gone Sat morning and made beds - not cool. We leave to have dinner with friends around 8 pm, then upon returning around 9:20 pm our key cards were deactivated. Then housekeeping returns again at 9:40 pm saying they were told the room was vacant.
We leave for party at 10:30 pm and return at 4 am - my overnight bag was missing from my room. All of my clothing/jewelry/cash/makeup and personal items (save for the t-shirt and jeans on my bed) gone.
Notified management and was told "a key card was used at 11:49 pm that Sat evening". (Keep in mind the times I was gone from my party) And my friend and I had our key cards in our possession...apparently we learned the hotel was overbooked and someone must have had a key to our room.
Upon dressing to check out that Sunday, housekeeping AGAIN knocks once on the door, announces herself then puts in her key to open the door. (The do not disturb sign was still outside on the door!!)
Police was notified and a report has been filed. We also learned that ours was not the only report filed that weekend, for other items were reported missing from their rooms. I feel violated and am very upset. I will never go there again, and strongly advise others to look elsewhere.
- Official Description (provided by the hotel):
- The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more less
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