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Reviews (232)
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All reviewsfront deskbedroom suitelight dinnerliving areafree laundrypool and hot tubwestern michigan universitybreakfast buffetnice roomwafflesbed was comfortableroom rateworking orderthe entire staffzeuskitchenettedishwasher
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16 - 21 of 232 reviews
Reviewed 28 June 2017

We stayed here for an orientation session for Western Michigan University. Check in went smoothly and front desk help was great. We had a king room located on the first floor by an exit. It was super convenient to park right outside our room. In spite of the room location, it was quiet. The room was spacious and included a kitchenette that we didn't have the opportunity to make use of. The bed was comfortable and the room was clean. The complimentary breakfast had a nice selection of items as well. Loved all the fruit. This should be the first of many visits to Kalamazoo and the WMU campus. We will be back to stay at Staybridge!

Room Tip: Ground level room was very convenient to pack and unpack.
  • Stayed: June 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Bruna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017

As in the case of Holiday Inn Express hotels, Staybridge Suites is a consistent product typically and of excellent quality. Studio suites very nice, spacious and comfortable...very good full buffet breakfast offered...nice courtyard.

Room Tip: Even the rooms by the elevator were good but that always depends on the sort of people staying there at any given time.
  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jason Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2017

The room was dirty, it had trash on the floor from the last tenant. It had dried blood on the white comforter (about the size of squished bed bug). The toilet ran excessively. We could smell smoke in the non-smoking room. The lighting in the room was poor.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank skiphess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 9 June 2017

Hello skiphess,

Thank you for staying with us and for sharing your experience. I am disappointed to learn that your stay was not 100% satisfactory due to the condition of the room and the housekeeping services. Please accept our sincerest apologies for any inconvenience this may have caused you. Your feedback has been taken into account and will be shared with our staff. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Should you need further assistance please do not hesitate to contact us directly.

Once again, thank you for staying with us and hope you visit us again.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2017

I had a wonderful stay. The front desk was the nicest check in ever! The room was very nice and the towels/wash clothes were even nicer! The breakfast was nice and they had even had a free dinner the night before!

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank BeavBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017

Stayed here two weeks consecutively during the weekdays. Asked for a room on the first floor near an entrance. They put me in the first room inside the west entrance, directly across from the pool entrance. Everything in the room was in good working order. Breakfast was very nice, real plates and metal utensils. Wolfgang Puck Coffee was exceptional. When I returned the second week I was able to secure the same room. Price was considerably less than the Hampton Inn.

Room Tip: Room 102 is close to the west entrance and pool / hot tub area
  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea C, Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 8 April 2017

Dear Rick,

Thank you for the wonderful feedback on your most resent stay here. We as a team here at the Staybridge are so pleased that we were able to meet your needs with a room on the first floor and that same room was open again for you the following week when you came back to visit us. We like to make our guests feel like they are at home with the real plates, bowls and yes even silverware. We are also please the you loved the coffee we provide for our guests. We all have to have that morning Joe to get us moving in the right direction and get our hearts a pumping!! Thank you again for the wonderful feedback and I will also personally share this with my team. We hope to see you again in the near future.

Warm Regards,
Andrea Caron-McMillan
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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