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“Comfortable and reasonable”

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Staybridge Suites Kalamazoo
Ranked #7 of 31 Hotels in Kalamazoo
Certificate of Excellence
Reviewed 6 April 2017

Stayed here two weeks consecutively during the weekdays. Asked for a room on the first floor near an entrance. They put me in the first room inside the west entrance, directly across from the pool entrance. Everything in the room was in good working order. Breakfast was very nice, real plates and metal utensils. Wolfgang Puck Coffee was exceptional. When I returned the second week I was able to secure the same room. Price was considerably less than the Hampton Inn.

Room Tip: Room 102 is close to the west entrance and pool / hot tub area
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  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea C, Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 8 April 2017

Dear Rick,

Thank you for the wonderful feedback on your most resent stay here. We as a team here at the Staybridge are so pleased that we were able to meet your needs with a room on the first floor and that same room was open again for you the following week when you came back to visit us. We like to make our guests feel like they are at home with the real plates, bowls and yes even silverware. We are also please the you loved the coffee we provide for our guests. We all have to have that morning Joe to get us moving in the right direction and get our hearts a pumping!! Thank you again for the wonderful feedback and I will also personally share this with my team. We hope to see you again in the near future.

Warm Regards,
Andrea Caron-McMillan
Assistant General Manager

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14 - 18 of 225 reviews

Reviewed 14 March 2017

Took my mother there this weekend because of a power outage at her home. I booked a 2 bedroom suite because I wasn't sure how many family members would be coming to stay. Ended up being 4 of us and we had plenty of room not only to sleep but to sit and visit in the living area. Kitchen was clean and had plenty of dishes and cookware for any length of stay. Dishwasher too! Enjoyed the pool and hot tub as well as the breakfast buffet. Common areas were well appointed and clean. Zeus at the front desk and Melissa in housekeeping were fantastic. Efficient and friendly. Went over and above to make our stay enjoyable. I would recommend Tiffany at the breakfast buffet have some customer service training. I witnessed her reprimand a guest in front of several of us for using both waffle irons at the same time. The young lady had 3 children she was attempting to feed and there was no one waiting for the waffle irons when she started. It really was rude and uncalled for.

  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank tami_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea C, Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 15 March 2017

Dear tami_v,

We as a team here at the Staybridge Suites are glad that we could be your home away from home in the crazy Michigan weather that we are having. I am personally pleased that Zeus and Melissa went out of their way to make you and your family stay enjoyable in the time of need. I am personally sorry the you had to witness the poor customer service at breakfast and it is on called for, that is not our standards and the issue will be taken care of. Thank you for your wonderful feedback and we hope that you stay with us again. Stay warm and safe in this crazy weather that we are having.

Warm Regards,
Andrea Caron-McMillan
Assistant General Manager

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Reviewed 14 March 2017

The only thing I enjoyed was the evening social and the comfortable rooms. Other than that, I was not asked to swipe or verify my credit card at check in, I had credit card fraud because of their security, and was not checked in properly because the front desk didn't even know I was in the room until the following morning when I asked them to verify my credit card again. I contacted the hotel and they said they would look into it and get back to me in a timely manner. It's been nearly a month and they have yet to contact me.

Room Tip: Get a room that you know will get checked in and one that doesn't have a phone.
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  • Stayed: February 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank lrickert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea C, Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 15 March 2017

Dear lrickert,

I am personally sorry that you were apart of a credit card scam that has been hitting hotels nation wide. I can reassure you that the front desk will never ask for your credit card number over the phone, they would call you and ask you to come down to the desk and take care of it from there. The team that the Staybridge Suites are glad that you enjoyed the evening social and the comfort of the room.

Thank you,
Andrea Caron-McMillan
Assistant General Manager

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Reviewed 22 February 2017

We were only here for 1 night, thankfully. The room wasn't ready at 4pm. The sheets looked slept in and the floor wasn't vacuumed. The pillows were terrible. Breakfast was fair. The sofa had rips and stains on it. Staff was OK but we wont be back.

  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Service
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea C, Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 1 March 2017

Dear Jennifer,

I sincerely apologize for the inconveniences experienced during your stay as this is not typical of neither our services nor our standards. Our team takes tremendous pride in providing our guests with the best possible experience and we will use your valued feedback to continuously improve our services and communication. We hope to have the opportunity to welcome you back so that you may have a flawless experience in the future as that continues to be our ultimate goal.

Warm Regards,
Andrea Caron-McMillan
Assistant Genral Manager

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Reviewed 20 February 2017 via mobile

My family came to visit me at western and they stayed here for a Friday through Sunday weekend. It was great, the staff was friendly, clean pool, breakfast was great, coffee all day, and they even served a light dinner at 1730 which was unexpected. Great location, though it was a little tricky to find using phone maps. Would definitely recommend.

Stayed: October 2016, travelled with family
Thank Klark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea C, Manager at Staybridge Suites Kalamazoo, responded to this reviewResponded 22 February 2017

Dear Klark K,

The team here at the Staybridge Suites are pleased that your family enjoyed their recent stay with us, when they had fun visiting you at WMU. We look forward to seeing you and your family the next time they come to visit. We here at the hotel are excited to see what 2017 has for the WMU Broncos. Thank you for your positive feedback and we look forward to seeing you again.

Warm Travels,
Andrea Caron-McMillan
Assistant Genral Manager

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Additional Information about Staybridge Suites Kalamazoo

Address: 2001 Seneca Ln, Kalamazoo, MI 49008-1444
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kalamazoo
#4 Family Hotel in Kalamazoo
#8 Business Hotel in Kalamazoo
Price Range: $147 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Kalamazoo 3*
Number of rooms: 95
Official Description (provided by the hotel):
Staybridge Suites hotel in Kalamazoo, Michigan is the perfect place to work or relax while in Kalamazoo. Whether you are here because of sales, training, relocation or leisure, our extended stay hotel will satisfy all your needs. Our 95 room all suite hotel consists of 3 distinct room types: choose from our studio suite, 1 bedroom suite, or our fabulous two bedroom, two bath suite. All suites feature flat screen TVs with DVD players, a full pullout sofa, as well as a full kitchen. Each room includes a hot breakfast buffet , 24-hour business center, workout facility, and Bridgemart convenience store, free WiFi, complimentary guest laundry, indoor pool and hot tub, as well as an outdoor courtyard with gas grills and patio tables for grilling out and socializing. We also host an evening Sundowner Reception 3 nights a week where we serve a light dinner. If you are looking for a change of pace, pick up your phone and dial direct to Gallagher's by pushing your pre-programmed button and let them deliver dinner to your room. We are conveniently located close to I-94 and US 131 for easy access on or off the highway. Kalamazoo is a great city half way between Detroit and Chicago. We are home to many large corporations such as Pfizer, Dana Corp, Eaton, and Stryker. We are less than 3 miles from Western Michigan University and Kalamazoo College. Priority Club member? Bring your points we'll give you more. Enjoy all the Comforts of Home when you choose Staybridge Suites. ... more   less 
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Also Known As:
Staybridge Suites Kalamazoo Hotel Kalamazoo
Kalamazoo Staybridge Suites

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