After our trip, I received a phone call from the owner, informing us that we were supposed to bring the popcorn bucket back to the room afterwards. We did not do so, due to the fact that we were unaware that was the protocol. We informed her of this and she did not like our response, so she decided to tell my husband that when he thinks it over, to call back with how much money we plan to send them. I then called her back to ask her why she had to be so mean and she told me to have a heart and then hung up on me. A few minutes later, she calls back, crying and tells me she is having a bad day. I am aware that people have bad days, but the way we were treated ruined my trip. We will never go back! :(
- Official Description (provided by the hotel):
- Voted "3rd Best Over All B&B in North America," "Most Romantic B&B," "Best of the Great Lakes" & "Best in the Midwest!" Our Luxurious Private Spa Rooms include: Whirlpool Tub, Fireplace, King Bed, Jetted showers, heated towel bars, heated toilet seats, AC, TV/VCR/DVD/cable, CD Player, Coffee Maker, Refrigerator & Microwave. Featuring In-House Massage, Romantic Packages, Room Breakfast Services, free Wi-fi, free Music & Video library on site. Shopping malls, theater’s & restaurants 5 minutes away. Our goal at Prairieside Suites is to create an "Experience" not just a "Stay." Luxury guest rooms are at the heart of this nurturing environment. Our spa rooms feature extra long & deep whirlpool tubs with views of the fireplace. These tubs sit in our beautiful bedrooms [not in a cramped bathroom]. The elegant decor, quiet relaxed atmosphere and convenient location (restaurants and shopping malls only minutes away), make this a perfect getaway. Seasonally enjoy our beautiful gardens, heated pool, pergola, and fountain! We serve a full candle light breakfast in the dining room @ 9:30am. For the guests who prefer to snuggle and sleep in, a deluxe continental breakfast can be packed in your in room refrigerator and eaten in the privacy of their room. Relax and unwind while you enjoy your stay in one of our spotless and allergy-free spa rooms. This “Award Winning” Luxury B&B featured in the “Inn Traveler Magazine” caters to getaway couples & the business traveler and is located only 6 minutes from downtown Grand Rapids. ... more less
- Reservation Options:
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