This business would not work with me at all in regard to setting up a reservation for me. I have a gift certificate from last year that I tried to use it for one night, only to find out that I am unable to do so. Terrible customer service. I have been hung up on numerous times because after trying unsuccessfully to spend one night with my wife that I have already paid for- I was flatly refused a return of my money ($248.00). I was actually told that I will not get my money back and I cannot stay for one night. Yet it clearly states on the website that "all rooms can be booked for one to two nights". I am very disappointed in this organization!!!
- Official Description (provided by the hotel):
- Voted "3rd Best Over All B&B in North America," "Most Romantic B&B," "Best of the Great Lakes" & "Best in the Midwest!" Our Luxurious Private Spa Rooms include: Whirlpool Tub, Fireplace, King Bed, Jetted showers, heated towel bars, heated toilet seats, AC, TV/VCR/DVD/cable, CD Player, Coffee Maker, Refrigerator & Microwave. Featuring In-House Massage, Romantic Packages, Room Breakfast Services, free Wi-fi, free Music & Video library on site. Shopping malls, theater’s & restaurants 5 minutes away. Our goal at Prairieside Suites is to create an "Experience" not just a "Stay." Luxury guest rooms are at the heart of this nurturing environment. Our spa rooms feature extra long & deep whirlpool tubs with views of the fireplace. These tubs sit in our beautiful bedrooms [not in a cramped bathroom]. The elegant decor, quiet relaxed atmosphere and convenient location (restaurants and shopping malls only minutes away), make this a perfect getaway. Seasonally enjoy our beautiful gardens, heated pool, pergola, and fountain! We serve a full candle light breakfast in the dining room @ 9:30am. For the guests who prefer to snuggle and sleep in, a deluxe continental breakfast can be packed in your in room refrigerator and eaten in the privacy of their room. Relax and unwind while you enjoy your stay in one of our spotless and allergy-free spa rooms. This “Award Winning” Luxury B&B featured in the “Inn Traveler Magazine” caters to getaway couples & the business traveler and is located only 6 minutes from downtown Grand Rapids. ... more less
- Reservation Options:
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