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All reviews front desk room was clean park and fly waffles hot breakfast the breakfast area would stay here again an early flight calvin college upon check great place to stay first floor free breakfast nice breakfast exercise room grand rapids area marie
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Reviewed 11 December 2015

My wife and I stayed here for the first time and found it to be a great place. The room was clean and comfortable. The staff was incredibly nice and helpful. They gave us a great restaurant recommendation for dinner. The location is great too; close to all kinds of shopping.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank snideral2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this reviewResponded 14 December 2015

Dear snideral2004,

Thank you for the 5 Star review! We truly appreciate your business and are thrilled to hear that you enjoyed your stay with us! We love hearing back from our guests and compliments like yours serve as encouragement to our entire team. Thanks again, and we hope to see you again in the future!

Kevin C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2015

I love this place! We always use it when we are going to be flying out of Grand Rapids. The Park & Fly rates are very affordable.

The employees are EXCELLENT, the continental breakfast is FANTASTIC, the rooms are clean and the beds are comfortable.

  • Stayed: November 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank BMeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this reviewResponded 20 November 2015

Dear BMeze,

Thank you for sharing your 5 Star review! We love hearing back from our guests and we especially love it when guests like you return to our hotel! Your recommendation is greatly appreciated and we are thrilled that you enjoyed your stay. Thank you for the kind words. We hope to see you again soon!

Kevin C.
General Manager

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Reviewed 13 November 2015

Stayed there for one night this week with our 1 yr old baby and our dog. Bed (and pillows) very comfortable, even for my husband who always complains of discomfort in hotels. Room was clean--even with our baby licking touching everything and trying to eat off the floor (ughhh) We didn't request a crib, just used our own pack n play.
There was another room next door that had 2 dogs in it that would yip every time a door closed but they did not bark for very long. The reason we stayed here anyway was for a pet friendly hotel. Breakfast was the same as every other free bf, the hostess was very kind and friendly.

  • Stayed: November 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Janesays_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this reviewResponded 13 November 2015

Dear Janesays_11,

Thank you for the 5 Star review! We truly appreciate your business and are happy that we could host your family while you were in town. We strive to keep everything in our hotel clean, especially in our designated pet rooms. Thanks again for staying and we hope to see you again next time you're in Grand Rapids!

Kevin C.
General Manager

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Reviewed 12 November 2015

Very helpful staff especially the lady who does the breakfast!! Comfortable and safe. The elevator and some fixtures are aged but not to the point that it becomes a problem. Easy to get to from the expressway and even though the street is busy it was not difficult to travel. .

Stayed: November 2015
Thank Connie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this reviewResponded 12 November 2015

Dear Connie T,

Thank you for staying with us and taking the time to share your review! Your kind words and recommendation mean a lot to our entire staff. We strive to provide an experience that all guests will enjoy. Thanks again, and we hope to see you again soon!

Kevin C.
General Manager

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Reviewed 11 November 2015

The check in went very well, the clerk at the desk gave us a quiet location but the air conditioner was very noisy. The hotel had an evening snack of pasta and buns which was nice if you happened to arrive late and were informed about it.
Our room was not clean, it overlooked a large roof of a building nearby. The security lock on the inside of the door was broken. The sheets were clean. The breakfast was standard for a Comfort Inn. The hotel had a free shuttle to the hotel which was a plus.

Room Tip: ask if there is a remodeled room
  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank toluce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this reviewResponded 12 November 2015

Dear toluce,

Thank you for taking the time to share your review with us. We love hearing back from our guests as we value all the feedback we can get. I'm sorry to hear that you experienced some issues with the air conditioner and your room. I have already met with my team to inform them of your concerns so that we can correct any issues moving forward. Thank you for bringing these matters to my attention so we can better our hotel in the future. I hope you are willing to give us a second chance to provide you with the experience you deserve.

Kevin C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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