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All reviews room was clean bad experience staff was very friendly fresh fruit would definitely stay here again bagels free breakfast graduation microwave freeway
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Reviewed 6 April 2018

Came out to Big Rapids for a night with the Kids, after a 2 hour drive we where able to check right in. The kids wanted to swim. Pretty much swam all night. They must have just bleached it cause some water had flung on my shirt and left a stain! All in all place was clean. Nothing special. The microwave in room didn't work..A long with a lamp. They where also trying to fix the pop machine for a couple hours...couldn't fix. They let us have a late check out of Noon though so the kids could swim again the next morning.

Room Tip: I always like Bottom floor. No elevator
  • Stayed: March 2018, travelled with family
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Thank Kristy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehul P, Guest Relations Manager at Super 8 by Wyndham Big Rapids, responded to this reviewResponded 10 April 2018

Dear Kristy O,

Thank you for your review, your feedback and your comments regarding your stay. I am terribly sorry that you experienced a number of inconveniences regarding the working order of the electronics in your room. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Front desk personnel were very helpful and provided me with the answers and reservations I requested. Not sure why the owner/cleaning personnel were tapping on our door (two separate times) hours before check-out when the door was locked and do not disturb sign was on the outside handle.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Super 8
Thank parksfam66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehul P, Guest Relations Manager at Super 8 by Wyndham Big Rapids, responded to this reviewResponded 10 April 2018

parksfam66,

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is great to hear that we were able to meet your expectations of service and hospitality! .On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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Reviewed 1 March 2018

We always stay at a Super 8 when we travel if we can. First time at this one and as expected clean rooms, nice staff and great breakfast. Only problem was the noise. Very noisy family next door banging on wall, running and yelling in the hall. First time at a Super 8 with this problem. Unfortunate for us staff ignored or could not handle these guests. Will stay in Macosta Super 8 next visit.

  • Stayed: February 2018, travelled with family
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Review collected in partnership with Super 8
Thank enigmaemb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehul P, Guest Relations Manager at Super 8 by Wyndham Big Rapids, responded to this reviewResponded 5 March 2018

enigmaemb,

We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the noises you experienced during your recent stay. We strive to provide you a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues and noise concerns you experienced. All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.


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Reviewed 9 February 2018

Great place. Jacuzzi room was just what I needed after a long drive. Staff was efficient and check-in was quick!

  • Stayed: January 2018, travelled solo
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Review collected in partnership with Super 8
Thank 46dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehul P, Guest Relations Manager at Super 8 by Wyndham Big Rapids, responded to this reviewResponded 15 February 2018

Dear 46dee,

Thank you for sharing this five star review of our hospitality and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

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Reviewed 31 January 2018

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mehul P, Guest Relations Manager at Super 8 by Wyndham Big Rapids, responded to this reviewResponded 9 February 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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