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All reviews free hot breakfast bed was comfortable eggs and sausage hotel experience off the highway the room was nice hbo stove flaws key vanity carpeting
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Reviewed 26 March 2018

My wife and I are on a 10-day road trip with 2 dogs. When travelling by ourselves, we enjoy an upscale hotel. Road trips with 2 dogs not so much.
Basic and clean is perfect to shower, bed and go at first light. This place was disgusting. Filth in every corner. By the time we pulled in it was 11pm and were exhausted from a long day. We slept with our clothes on. Do yourself a favour and keep on driviing.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank David E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Red Roof Inn & Suites Battle Creek, responded to this reviewResponded 18 July 2018

elviajero1019,


Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

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Reviewed 12 March 2018

My experience at the Red Roof Battle Creek.

First of all, in our room smelled like marijuana when we turned on the air conditioning. Also, we lost our key so we decided to go to the front desk and ask for a new one. The staff asked for our room number and gave us a key to the room without any proof that we were the ones staying in that room, which means that just about anyone could have gotten a key to our room.

Not such a satisfying experience.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Jaxon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Red Roof Inn & Suites Battle Creek, responded to this reviewResponded 18 July 2018

JaxonTriantos,

Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We want you to know that we take your comments to heart and that we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel.We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

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Reviewed 2 December 2017 via mobile

Stayed the night on the way to Detroit. Room was newly renovated as it smelled of fresh paint. Mini fridge and stove (old) in the suite room. Sink was dripping non stop. Water was hot in the shower. Bed was comfortable. No issues with heat or air. Went to breakfast before 7am. Lots of food, if it's free and a 2 star hotel, you have to take it for what it is. Front desk agent sat with legs up and texting when we checked out. Served its purpose.

Stayed: December 2017, travelled with friends
2  Thank Kobe1187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Red Roof Inn & Suites Battle Creek, responded to this reviewResponded 18 July 2018

Kobe1187,

Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We look forward to serving you again in the future!

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Reviewed 24 September 2017

I travel constantly and stay in various chains, probably averaging 3 or 4 nights a month. Their site info says that they have a heated pool open thru Oct. We selected them because of that as we had 4 rooms, of mostly teenagers expecting it to be open. During check-in we found out it had been closed. How ever the lady checking us in repeatedly denied that their site info stated that. In the walkway going to the rooms was a pipe sticking out of the wall about 6 or eight inches, about a foot above the walkway. Upon entering the room there was a very strong odor of what I think is roach powder. The location overall was more than I expected from Red Roof Inns, however learning that it was formerly a Howard Johnsons explained that. During breakfast several items ran out and no-one was there to replenish them. Later as we were leaving I went to the front desk to ask for a copy of the bills for the 4 rooms and no one was there (no bell either). Finally I got the attention of some one in the supply room and in a not to pleasant mood got me the copies I needed. The thing that happened were not all that bad, but I would probably choose to stay in a different motel if I return to the area.

Room Tip: inside the courtyard, away from the parking
  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank garrychaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Red Roof Inn & Suites Battle Creek, responded to this reviewResponded 18 July 2018

garrychaney,

Thank you for letting us know about the inconveniences that you encountered during your
recent stay at our hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

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Reviewed 10 September 2017

To begin with the stay at this hotel was pleasant. The staff at this property were extremely helpful and polite! There were many amentities that don't come standard with most hotels with this rate we payed. There was a swimming pool, free hot breakfast and huge courtyard to walk our puppy. They are also pet friendly which was a huge bonus. I would love to come back to stay here again!

  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank peggyhill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Red Roof Inn & Suites Battle Creek, responded to this reviewResponded 18 July 2018

Dear peggyhill2,

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Red Roof Inn & Suites Battle Creek Hotel. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. We hope to impress you again during your next visit and we thank you for sharing your
experience.

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