We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hazardous mismanaged hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
La Quinta Inn & Suites Boston Somerville
Ranked #1 of 2 Hotels in Somerville
Reviewed 16 July 2017

I honestly can't believe this hotel was rated 3 stars, it was a hot mess full of hazards!

*The right elevator creaked and sounded like it was going to free fall if left unmaintained. This caused me to check the safety certificate and it hadn't been serviced in 2 years, the certification was expired by over a year!

*The room vent (under the AC) continuously fell off so my toddler that was staying with us kept having to be diverted from playing with the dangerous exposed wires.

*The bathroom had a ton of issues. It wouldn't lock, the toilet paper dispenser was broken, the fan was going out (sounded like a steam engine), the toilet needed to be force flushed (holding the lever down until it fully flushed).

*The hot water in the breakfast bar was scalding hot. I actually saw another guest fill up a pitcher of ice to pour the water into to have "hot" water. I made the mistake of trying to make my child oatmeal with this water but ended up needing to throw it away because by the time we were done eating it was still too hot to feed him. My guess is a lawsuit over 2nd/3rd degree burns will be around the corner for them if they don't fix this problem right away!

*I called the GM and left a VM, I told multiple people at the front desk about the issues, but they just said thanks with a smile. No attempt to fix anything. Would never recommend this hotel ever.

*Final note is that I was forced to stay here last minute when priceline screwed up my other reservation so the amt paid was almost $300. That's absolutely atrocious for the facilities. I would give this a 1.5/2 star rating (at best) and would say it should be $100 or less for sure until they fix the major problems.

Room Tip: Don't stay here!
See more room tips
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jasmeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Boston Somerville, responded to this reviewResponded 18 July 2017

Dear Jasmeri,

Thank you for taking the time to express your concerns regarding the experience that you encountered. The issues you described are truly regrettable. Please accept a sincere apology from our team for the inconvenience caused to you. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests. We will share your review with the hotel's management team to address and resolve the issues you noted. We very much appreciate your business and thank you for staying with us.
Sincerely,
Diana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (887)
Traveller rating
Traveller type
Time of year
Language

85 - 89 of 887 reviews

Reviewed 14 July 2017

Very Good accommodations, excellent bed. Excellent value and offered free transit to Logan airport which other hotels in area did not do. Drawback in that this location does not have a pool which was desired by local family. However all other aspects of stay where good and met expectations.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank richardbR6360KU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Boston Somerville, responded to this reviewResponded 17 July 2017

Dear Richard,

Thanks for your review. We truly appreciate your business and hope you will choose us for your future lodging needs.
Sincerely,
Diana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Don't expect frills. Continental breakfast ok; hot eggs and a meat would have been a welcome addition.
Shuttle service to airport and train was great benefit. Bob, our driver was extremely helpful, friendly and courteous - with outstanding customer service skills.
We had a problem with our room (unfortunately, seemed to have a pet odor, more pronounced second day) and had to change rooms. We were NOT on the pets allowed floor which made the source of odor perplexing.
Kudos to Hailey on night desk, and manager, Estecia for resolving this. I appreciate their professionalism and customer focused attitude.

  • Stayed: July 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Thirdkid3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Boston Somerville, responded to this reviewResponded 12 July 2017

Dear Valued Guest,

Thank you for taking the time to provide feedback on your recent stay. While we thank you for your kind words about our staff, we are sorry to hear of the odor issues you experienced with your room. Please note that this information has been passed on to our management staff to ensure improvements are made. We very much appreciated your business and thank you for staying with us.
Sincerely,
Diana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

TRUST ME. YOU WILL NOT BE DISAPOINTED. Stress free and I felt that we were being treated special until talking to other patrons. The breakfast was the only stress as it looked so great and I'm on a diet. Don't look if you can't eat.

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank 53melvinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Boston Somerville, responded to this reviewResponded 9 July 2017

Dear Valued Guest,

Thank you for taking the time to write such a great review! We are happy to hear that you enjoyed your stay and the amenities we take pride in offering. Please come see us again soon!

Sincerely,

Danielle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2017

was traveling from RI to Seattle with a very active large 8 week old puppy (Sylvia!)..and I have always used La Quinta in the past when traveling with pets... and this one was close to airport. (Only thing is they only run airport shuttle once an hour)..but the Inn is across the parking lot from a mini mall ..a pub and a restaurant that has GREAT take out.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank samnsara4585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Boston Somerville, responded to this reviewResponded 2 July 2017

Dear Valued Guest,

Thank you for taking the time to write such a great review! Your informative feedback will surely help our future guests with their travels. We take pride in the features mentioned, especially our pet friendly policy. We look forward to serving you again in the near future!

Sincerely,

Danielle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Somerville
1.4 km away
Holiday Inn Boston-Bunker Hill
2.3 km away
Holiday Inn Express & Suites Boston - Cambridge
3 km away
Hyatt Place Boston/Medford
Show Prices
Show Prices
Show Prices
0.9 km away
AC Hotel Boston North
AC Hotel Boston North
#1 of 2 in Medford
196 reviews
2.4 km away
Fairfield Inn & Suites Boston Cambridge
3 km away
Porter Square Hotel
Porter Square Hotel
#16 of 19 in Cambridge
83 reviews
Show Prices
Show Prices
Show Prices

Been to La Quinta Inn & Suites Boston Somerville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Quinta Inn & Suites Boston Somerville

Address: 23 Cummings Street, Somerville, MA 02145
Phone Number:
Region: United States > Massachusetts > Somerville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Somerville
Price Range: $136 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites Boston Somerville 3*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Expedia APAC, Hotels.com, Booking.com, Wotif.com, lastminute.com.au, HotelQuickly, TripOnline SA, getaroom.com and Cancelon so you can book your La Quinta Inn & Suites Boston Somerville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn And Suites Boston Somerville
La Quinta Inn & Suites Boston Somerville Hotel Somerville
La Quinta Somerville
Somerville La Quinta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing