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All reviews home depot great hotel cape cod front desk staff off the highway business trip breakfast buffet fitness center pool and hot tub the general manager would highly recommend this hotel beds were comfortable a great stay wedding party easy access short drive waffles
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Reviewed 24 May 2017

We had an excellent experience here a year ago and decided to come back again. It was just as great and we will return again. Very clean, nice and quiet, easy access to the highway and downtown. Well worth it.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron S, Director of Sales at Hilton Garden Inn Plymouth, responded to this reviewResponded 26 June 2017

Hello Charles P,

We are so grateful for your return business! We are also so happy to hear that once again we were able to meet/exceed your expectations. As a returning customer we very much appreciate your feedback and opinions. We are always striving to improve and we hope you enjoyed the newly renovated rooms! We look forward to being able to once again impress you on your next visit. Also we do occasionally have promotional rates on our Facebook page so next time you are planning a weekend escape make sure to check out the Hilton Garden Inn Plymouth MA Facebook page!

Thank you,
Ronnie Strunk-Montecalvo
Director of Sales
Hilton Garden Inn Plymouth
508.830.0200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

Great Hotel very clean and easy access to down town Plymouth. I would highly recommend this Hotel if staying in the area. Great breakfast in the morning and Hotel staff very polite and caring 5 Star service.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank K9943YMthomasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron S, Director of Sales at Hilton Garden Inn Plymouth, responded to this reviewResponded 26 June 2017

Hello K9943YMthomasa,

I am elated to see that you enjoyed our property so much! We take a lot of pride in our teams ability and willingness to engage and create positive experiences for our guests. So seeing these success stories are very motivating to keep celebrating our teams hard work and dedication to guest satisfaction. We appreciate that you would recommend us to your friends and family. I hope to be able to welcome you back to the hotel in the future!

Sincerely,
Ronnie Strunk-Montecalvo
Director of Sales
Hilton Garden Inn Plymouth
508.830.0200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2017 via mobile

We travel often and have stayed at many different hotel chains . This past weekend we spent 1 night in this hotel and while it was very clean, the staff were nice and the grandchildren enjoyed the pool it was disappointing. There was only 1 mirror in the room (in the bathroom) - put one over the desk; the bathroom lighting was lacking - add a small makeup mirror) and let us not forget that breakfast was not free. For the cost of over $250 for a single night I would have expected better amenities and a free continental breakfast (they did have free coffee in the lobby). The little things are what keep customers returning and recommending.

Stayed: May 2017, travelled with family
Thank ruthieCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron S, Director of Sales at Hilton Garden Inn Plymouth, responded to this reviewResponded 26 June 2017

Hello RuthieCT,

I am thankful you took the time to put a review up on TripAdvisor. Your feedback is how we are able to improve our guests experience! I am thrilled your family was able to enjoy our pool area and that the guest rooms and public spaces were very clean! I do apologize about there being a lack of the full length mirror in your room. Unfortunately when we were under renovations the mirrors ended up being on back order. I am happy to report that they have since all been installed as well as updated lighting fixtures in the guest rooms! I do apologize about not being able to offer a complimentary breakfast per Hilton Garden Inn standards, but I would encourage you to ask about the many packages we do offer that allow you to get breakfast at a discounted rate. During our next management meeting I will also share your suggestion for the smaller cosmetic mirror. We take your feedback very seriously and want you to know how much it is appreciated.

Thank you,
Ronnie Strunk-Montecalvo
Director of Sales
Hilton Garden Inn Plymouth
508.830.0200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

You don't even need a car in the area of the Hilton Garden Inn / Plymouth Mass. Everything is in walking distance to this really nice hotel. Restaurants, gas stations, etc. With the exception of the A/C not working fully, the place is great !!!!
Staff was professional and friendly....
Great place....come visit for a weekend

Stayed: May 2017, travelled on business
Thank Bobby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron S, Director of Sales at Hilton Garden Inn Plymouth, responded to this reviewResponded 26 June 2017

Hello Bobby L,

Utmost thanks for your review of the Hilton Garden Inn Plymouth! I am pleased to see that you enjoyed our proximity to many local area attractions and found our team to be personable and friendly. I am sad to hear that your AC was not fully operational. I please let us know next time you make a reservation that you had an issue with this and we can have our Engineering department make sure everything is perfect prior to check in. We take our guest comfort very seriously and look forward to being able to welcome you back to our hotel in the future. You can count on us!

Thank you,
Ronnie Strunk-Montecalvo
Director of Sales
Hilton Garden Inn Plymouth
508.830.0200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

Excellent room, newly refurbished and very comfortable. Property is always perfectly maintained, welcoming and pleasant. Location was right off Route 3 - easy access to Boston and Cape Cod - five minutes to several excellent Plymouth attractions.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank RaymondC2477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron S, Director of Sales at Hilton Garden Inn Plymouth, responded to this reviewResponded 26 June 2017

Hello Raymond,

First I would like to start by thanking you for taking time to submit a review of our hotel. We greatly appreciate all feedback. I am happy to see you had enjoyed your stay and that you do plan on returning to out property. As a group we are constantly pushing to improve the guest experience. If you have anything that we could do to further improve your experience please let us know. You are very important to us and we promise to always strive for excellence. You can count on us!

Sincerely,
Ronnie Strunk-Montecalvo
Director of Sales
Hilton Garden Inn Plymouth
508.830.0200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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