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“A Disaster Waitng To Happen”

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The Village Inn Bed and Breakfast
Ranked #18 of 20 Lenox B&B and Inns
Reviewed 7 August 2017

The Village Inn in Lenox is a large, rambling, aged frame structure, a labyrinth of rooms corridors, steep stairways with little signage to direct you to your room or any other place. The most important opinion to be conveyed by this review is that the multi-leveled staging on one side of the building, an apparent exit in an emergency is made of wood. A fire escape made of wood? It would appear so. As is the case with most of the visible wood (molding, doorframes, window frames) in the structure, it is old, in need of paint. I was hesitant to step out on it in broad daylight never mind at night or if I had to use it for a quick exit to the ground. I saw no sprinklers in the building and the fire or smoke detectors were not of recent vintage. It would be reassuring to know the town of Lenox finds the building in compliance with current safety regulations.
The Inn appears to have died in the mid-20th century but remains standing. Everything about it is decrepit. My room contained not antiques but old furniture an old scratched dresser, an old scratched bedside table, an old dull TV. The king-size bed consisted of two twin mattresses with a small space in between that might have accommodated a bundling board had I been in need of one. It was not comfortable. A tag on the box spring was dated 1995. The linens on the bed smelled musty as did the pillows. The air conditioner was adequate but blew directly on the bed. The bathroom which was also of the same vintage and did not have an adequate mirror or lighting for shaving or hairdressing. There was plenty of hot water in the shower was adequate
Plaster was hanging from the ceiling. The room was clean. No sound in the corridors or adjacent rooms went unheard.
The two pleasant ladies who guarded the front desk advised guests that they were leaving at 7 PM, the front door would be locked the room key would open it , but the hotel would be unattended. They did not have an answer for what would happen if one lost their room key or any other emergency.
The morning breakfast which did not begin until 8:30 (Sun) was an ample buffet. The person who cleared the tables of dirty dishes with her bare hands, also reset the tables without any concern for hygiene.
In season, it is hard to get a room in the area never mind a booking for one weekend night. This overpriced, accommodation does take bookings for one night. That, the inn’s the central location, free parking and the fact that some people don’t read TripAdvisor are the only reasons for anyone booking this establishment. In my opinion until the town certifies the building safe there is no reason to stay there and even then, I wouldn’t recommend it.

Stayed: August 2017
2  Thank Commonsense8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 182 reviews

Reviewed 12 July 2017

We needed a one-night stay in Lenox and booked the Village Inn. There are some plus factors: Great location in the center of town; friendly and competent staff; pleasant breakfast and outdoor areas; parking (right in the center of town). From the outside a classic, rambling, New England building. Initially, on the inside a rather dark, woody evocation of the B&B experience 40 years ago, though now out of date and clearly run down. Our room was spacious, overpriced, survivable, but nothing more: A “king” bed cobbled out of two singles bridged with waffle foam; ancient bedding; cracked linoleum and peeling paint in the bathroom; surface electrical rewiring; window air conditioner; banged-up antique-barn furnishings. Thinking of it as quaint off-campus housing for graduate students (which we once were), we just relaxed and enjoyed it, but the place should be completely renovated, at which point one-night stays in mid-summer will probably no longer be possible.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Minor7th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017 via mobile

My mom and I were looking for a place to stay to break up the trip to Cape Cod. We found this place online and it looked like a nice, charming inn. We were welcomed by the owner, but that is where the comfort ended. The place is in desperate need of upgrades. The fire hairdryer, if you can call it that, was from at least the 1967's and we were afraid to use it, there was no shade on the bathroom window which looked right out into the parking lot. The furniture was stained and the room had no AC or circulation of any kind - not even a fan! If we would have been able to check out without losing our one night deposit, we would have left. STAY AT YOUR OWN RISK.

Stayed: June 2017, travelled with family
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2017

I love the Village Inn and have stayed there twice, the first time while going to Tanglewood, the second after a day at Kripalu. Yes, it may seem a bit shabby, but if you're a New Englander, you understand that this is a New England B&B and that's part of the charm. If you want the same-old generic hotel experience you can find in any town, GO STAY SOMEWHERE ELSE. Also, I would NEVER assume an antique B&B anywhere is going to be very handicapped accessible. When I get older I will have to consider other options. For now though, on both occasions here, our rooms have been cozy, clean and comfortable, the showers have good hot water and great pressure (always top of my list) and the usual amenities of shower soaps and lotions, and the beds very comfortable. The first stay we even had a romantic fireplace, although it was summer and we didn't use it. Breakfast was fantastic in the sunlit porch - I had french toast with good farm bacon and my companion had an omelet.

Room Tip: This is an old inn, so steep staircases, narrow halls.
  • Stayed: January 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2016

At the onset I will admit that I am not a fan of Bed and Breakfast Inns, because there is great variability as to their accommodations in comparison to a corporate hotel/motel which gives you a pretty well known standard of accommodation.
Considering the price I paid, I expected more than I received.
From the outside, the Inn looked pleasing. Inside was a different story. The main section I was told was from 1771, the oldest building in Lenox. I expected charm, or rustic, or even luxurious interior and furnishings. It was none of these. The structure, both outside and in is in desperate need of renovation, restoration, or even demolition and re-built.. There is nothing appealing here.
The front desk receptionist needs a course in hospitality. Two elderly people should have been asked if they need help with their luggage, having to go up a steep flight of stairs.. We were at first directed how to get to our room and then I guess the receptionist thought better of that and took us there.
The only positive I can think of is that the Inn is well located on the main street where nice shopping and main restaurants are located, and if they had a sign outside for directions to parking that would be an extra bonus. The other positive is that they serve a good breakfast. And lastly the linen was clean.
But paying $315,13/night for this type of accommodation is outrageous.
I am sorry I missed other reviewers comments.

Room Tip: chose another INN
  • Stayed: October 2016, travelled with family
    • Value
    • Rooms
    • Service
5  Thank pbenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Village Inn Bed and Breakfast

Address: 16 Church St, Lenox, MA 01240-2503
Region: United States > Massachusetts > Berkshires > Lenox
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #18 of 20 B&Bs / Inns in Lenox
Price Range: $169 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Village Inn Bed and Breakfast 3*
Number of rooms: 32
Official Description (provided by the hotel):
Located right in the Historic District of downtown Lenox, The Village Inn has been catering to the needs of travelers since 1771.Today, we are a prime choice for those wishing to be within walking distance to some of the finest shops, galleries, restaurants, and nightspots that Lenox has to offer.We also have our OWN restaurant, Rumplestiltzkin's Restaurant, right inside The Village Inn. Rumpy's Tavern, located right below The Village Inn, is open 7 nights a week and hosts a variety of entertainment for our guests and locals alike, from karaoke to bingo to live music.When you stay with us, you'll almost never need your car! ... more   less 
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Also Known As:
The Village Hotel Lenox
The Village Inn b&b

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