Let me start by start by saying that we booked our stay at this Motel because it is located right in the center of town and the staff was very friendly upon booking reservation of August 1 -7, 2011. We arrived late (which we called in advance and was told this would not be a problem), and the female clerk charged the wrong amount on the credit card. She was extremely unfriendly and lacked in customer service skills. After a small disagreement, we adjourned to our reserved room. The room was very clean but is in DESPERATE NEED OF A REMODEL. We unpacked the car (which at check-in, we had to provide the license plate number) and began to settle into the room. My friend goes to use the facilities, at which point, she exclaims, “I think we have heated toilet seats”. I mean seriously, is this really possible in a place like this? It was rather comical at first. Before heading to dinner, we stopped in at the front desk to inquire about the “heated” seats. The male desk clerk, looks at us like we are absolutely crazy, and tells us that he will have someone check it out. Later that night the bathroom floor is slippery from the sweat DRIPPING from the toilet seat! To use the bathroom was extremely uncomfortable. We inquired again and were greeted with the same response. By day three we are told that they run hot water through the pipes in the summer. SERIOUSLY????? Has anyone ever heard something so ridiculous? They never offered us a new room or any type of compensation for our discomfort. By the weekend, the occupancy level increased and the parking became extremely limited where our room was located. Sure they have plenty of parking of the complete opposite side in the back of the motel. We inquired once again at the front desk if the cars that were parked in the lot were in fact paying customers. The response was that there was no way he could keep track of all the cars in the parking lot. ARE YOU KIDDING ME? We had to provide our license plate number at the time of check in. Bottom line this motel is not worth the money and the staff is unfriendly and rude. The accommodations are extremely limited, such as, no coffee pot, internet, microwave, need we go on! NEVER AGAIN!
- Official Description (provided by the hotel):
- Located right in the middle of Main Street: Walk to Shops, Restaurants,Harbor & Island Ferries, JFK Museum. Complimentary Coffee & Tea Cocktail Lounge, Pool & Saunas, Sun Decks, Free Secure WIFI, Discounts for AARP & Military. Clean, Comfortable & Affordable.Deluxe Family rooms & Whirlpool rooms. ... more less
- Reservation Options:
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- Also Known As:
- Hyannis Hotel Hyannis
- Hyannis Inn Motel Cape Cod, MA