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“not so bad”

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Travelodge Great Barrington Berkshires
Ranked #8 of 10 Hotels in Great Barrington
Reviewed 14 September 2011

A lot of the reviews for this hotel make it sound like a total dump. Not our experience. Some reviews said there were bedbugs. We checked the entire room for bedbugs before accepting the room ,and there were none. The bed was comfortable and everything in the room worked (TV, telephone, bathroom). Of course it was overpriced, but what do you expect in the Berkshires.

Stayed: July 2011, travelled as a couple
4  Thank joshtop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 - 249 of 262 reviews

Reviewed 12 September 2011

I stayed at the Travelodge Great Barrington August 19th-21st 2011. The room was smaller than I expected with two double beds. It was definitely no-frills and nothing special, florescent lighting in the bathroom and a noisy air-conditioner. The room did come with a microwave and a small fridge which was nice. We didn't spend very much time in the room, mostly just to sleep and bathe. The plus side is that it is very conveniently located next to a Brewery that also has a good restaurant and across the street is a cafe open for breakfast and lunch with the most amazing coffee ever! Another plus is that you can park right in front of the door to your room, which if you are traveling with an infant is really nice.

Room Tip: If you have a room on the first floor you can park your car right outside your door which makes unlo...
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  • Stayed: August 2011, travelled with friends
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1  Thank PiggyBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2010

I can't even say save your money and stay elsewhere, when the place cost over $200 for a weekend night in August. But please do yourself a favor and stay anywhere else, Holiday Inn, Days Inn, Comfort Inn, are available, too.

This place is so disgusting, smelly, and dirty. It's a miracle they are allowed to operate a business under these conditions. And the worst part is my wife is all bit up, more than 25 bites, most probably from bed bugs after being in that hellhole for less than 7 hours.

DO NOT STAY HERE!!! We stay a lots of 2 star hotels and most of them are fine, sparse but clean. This is nothing like that. We didn't even use the bathroom or showers because everything was so gross. Based on previous reviews of this place it seems like nothing has changed. I would not stay here if they paid me $200 but to actually be charged that kind of price feels like being robbed.

It's the second and last Travelodge that I'll every stay at. Franchise chains are always tricky, try and stay with chains that are all corporately owned.

  • Stayed: August 2010, travelled as a couple
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Thank doogiebklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2010

The internet has really revolutionized the way hotels are booked and paid for...unfortunately the internet revolution has not yet hit the Travelodge in Great Barrington. While you may not expect spectacular service or accommodation in a Travelodge, particularly in a seasonally based tourist town, my wife and I's experience was the worst hotel experience I've ever had to deal with.

To start with rooms are outrageously priced, close to $250 a night in the summer in the Berkshires. I would expect prices like that at the Red Lion Inn or a Bed & Breakfast, but was sadly mistaken.

Where it gets really rough is the booking process. Our booking process was somewhat non-standard, but should have been completely within the reach of a modern hotel chain.

First we booked a room for two nights online for a wedding we were attending on Saturday. After we made our reservation another wedding guest booked a block of rooms at a discount rate for the wedding weekend. We called the hotel direct to explain the situation and encountered a kind, but heavily accented Indian customer service rep. We asked to have our reservation moved to the hotel block for the discount rate, but were informed that since we booked online we would have to call "central reservations" via the 800 number to cancel and rebook under the new rate.

Upon this direction we called the 800 number and spoke to an extremely elderly gentleman who it was clear was having a difficult time understanding what we were asking and an even more difficult time working "central reservation" system which I can only assume was on a computer. After many attempts by the customer service rep to change our reservation we were informed that our reservation had been updated, but we had the same confirmation number, we should have realized at that time this was going downhill. We were spared only by the trio of emails we had from Travelodge; 1 with our original reservation for 1 room at 2 nights, a cancellation email for said booking, and third email with our new reservation at the new rate for 1 room for 2 nights. Everything seemed in order up to this point.

Many months later the wedding weekend arrives and we show up at 3pm on Friday to check in. The reservations agent behind the desk, Manoj, is taking a call booking another guest's reservation so another agent helped us check in. Though he did not look up our reservation in the system he pulled an envelope with a key from behind the desk with our name on it and two keys inside. He said he would check us in after the other agent got off the phone. He swiped our credit card, which was charged the full amount of the reservation, at the wedding rate. This was not a hold, but a full charge for the two nights we had not yet experienced.

We get to our room, which we were informed was a "deluxe", meaning that there were two double bed instead of a king bed. Generally it works in the other direction, but i'm not one at this point to split hairs. The room smells terrible, is dingy and brings up images of horror movies and noire novelettes. Its only two nights and we won't be spending much time in the room so we suck it up and unpack.

Night one goes by with little fan fair.

Day two I get a call from the front desk mid-morning. The agent is speaking to me over their hold music. Between the hold music blaring in my ear and the heavy Indian accent I am having an extremely difficult time even hearing what the issue is. I walk down to the office to learn that I had no-showed for my reservation the previous night. I inform the front desk agent that i very clearly stayed there the previous night as he called me from one of their rooms, i have a key, they charged my credit card. He goes on to explain that we had two rooms reserved. Convenient timing considering it is the next morning. I am told that i will be charge the no-show fee of one night and I would have to call "central reservations" for a refund. I go upstairs to get my laptop and show the front desk agent the emails with the cancellation and then rebook under the new fair. The agent bangs away on the computer for 5 minutes and then pulls out a 5x5 scrap of paper and draws my reservations for me, this clearly did not help me at all. He writes down a reservation number I had never seen before, I have no record of ever making that reservation.

At this point I ask the front desk agent to call "central reservations" to help us clear up this matter and after giving the Travelodge number and a brief description of the issue the front desk agent is prompty put through to voicemail. I can only imagine what my experience will be tomorrow when I call for this refund.

Needless to say I paid for three nights with little hope of recovering the nights charge that was erroneously charged to me after their mistake.

So all-in-all, 1 star is generous. If you need to stay in Great Barrington there are many other options and I would recommend staying anywhere, but the Travelodge.

  • Stayed: July 2010, travelled as a couple
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Thank nugrad2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2009

We booked before we read the reviews and so were a little worried about what the motel would be like. But our room was large, clean and comfortable. There was lots of hot water and the fridge, TV etc all worked with no problems. The breakfast was just coffee and muffins but as we hadn't expected any breakfast to be supplied that was fine. There were lots of places to eat nearby and we can recommend the Barrington Brewery next door for food and beer. It took us some time to walk into the town itself. We were quite happy with our one night stay here and would recommend it for a cheap place to stay.

  • Stayed: September 2009, travelled as a couple
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Thank suitcase99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Great Barrington Berkshires

Address: 400 Stockbridge Rd, Great Barrington, MA 01230-9513 (Formerly Barrington Court Motel)
Phone Number:
Region: United States > Massachusetts > Berkshires > Great Barrington
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Great Barrington
Price Range: $79 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Great Barrington Berkshires 2*
Number of rooms: 80
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Also Known As:
Travelodge Great Barrington Hotel Great Barrington
Travel Lodge Great Barrington
Great Barrington Travelodge
Great Barrington Travel Lodge

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