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“Awful for now. May be good after renovation.”

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DoubleTree by Hilton Boston Logan Airport Chelsea
Ranked #4 of 5 Hotels in Chelsea
Reviewed 3 June 2017

I do not believe we were informed the hotel is under renovation. No reduction in the expensive price for a sub-par hotel. I am super fanatical about being sure the wake-up call is set correctly. Fortunately, we woke up without the call that never came. Several of the phone options did not work, for instance, dialing 9 as directed for an outside line just went to a recorded message having nothing to do with an outside line. The one working elevator was very slow and passengers usually included construction workers carrying big, dirty things. (Constructions workers had no choice.) The restaurant was a tiny dark room sparsely furnished with a several cheap table and chairs. There is an Italian restaurant near the hotel but they refuse to make take out orders. We were able to order in pizza from a local restaurant. The hotel "restaurant" offered some room service within limited times. I assume everything was frozen or pre-made and wouldn't try them. I tried calling the front test to ask if the fog horn sounding, loud noise coming from the bathroom at night was some sort of alarm but the front desk didn't answer. Front desk phone was not answered on several occasions. I learned later the noise was from a huge fan used because of the construction. The staff members were not rude but seemed unhappy with their jobs and exhausted. They probably fend off complaints all shift long. The room was clean but did not have any of the information one would normally see about local destinations and things to do. Parking was free and there was a good shuttle to Logan airport. The hotel should be ashamed for using the Wyndham hotel name to draw customers that may have been better off with Motel 6.

Room Tip: Go somewhere else until the renovations are complete.
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  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
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Thank All4Peace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 62 of 1,097 reviews

Reviewed 2 June 2017

  • Stayed: May 2017, travelled as a couple
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    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
Thank stephensU8880WG
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 1 June 2017

Contruction going on and was disruptive. Also when calling down to the FrontDesk, it took more that severals call before they answer

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank 30abeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2017

The carpets in recently renovated rooms were a poor choice of color and design and did not add to the overall modern look of the room. Although the bathroom was well done, the air exchange vent was very loud and continuous, so we had to close the bathroom door to sleep. Beds were comfortable and suite on the second night was spacious. Could use a bit more light in the bathrooms. Street noise was a problem on the first night (different room on the second night).

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank joannelP9036FV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2017

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank S5651EMcynthiac
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about DoubleTree by Hilton Boston Logan Airport Chelsea

Address: 201 Everett Ave, Chelsea, MA 02150-1816 (Formerly Chelsea Hotel Boston)
Phone Number:
Region: United States > Massachusetts > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Chelsea
Price Range: $142 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Boston Logan Airport Chelsea 3*
Number of rooms: 180
Official Description (provided by the hotel):
Our Chelsea hotel is conveniently located 3 miles from Logan International Airport, as well as 3 miles to downtown Boston. When arriving at Logan, please call us for a complimentary shuttle ride from the airport to the hotel. Our hotel features 180 newly renovated guest rooms. All of our guest rooms come complete with a 32 inch HDTV offering on-demand movies. Take advantage of our in-room welcome center complete with a coffeemaker, refrigerator, microwave, and complimentary bottled water. Don't forget we offer free parking as well as complimentary WiFi throughout the hotel. Take advantage of our indoor pool, whirlpool, and fitness center. Our restaurant, the Terranova Bar & Grille offers breakfast, lunch and dinner. End the evening with a night cap in the Terranova Lounge. ... more   less 
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Also Known As:
Wyndham Chelsea Hotel Chelsea
Chelsea Wyndham

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