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“Outstanding Service -- New Property -- Outside Boston”

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Hampton Inn Boston Bedford Burlington
Ranked #1 of 3 Hotels in Billerica
Certificate of Excellence
Reviewed 1 October 2011

Overview: The staff goes out of their way to take care of you. Vera who works during the breakfast buffet is a superstar and a truly wonderful person -- she will take care of your every need. Hotel is new so rooms are clean, nice and very comfortable. Internet is fast and business area has multiple computers to work from. Breakfast is standard Hampton and they continue to change up the hot items so it's not the same thing over and over again. The hot cookies (take a few) are a nice touch.

We stated 5 nights (wife and I) as I attended business and we also wanted to see the sites. Location of hotel is approx 5 miles from the mall (lots of restaurants) and 4 miles to a grocery store. We selected hotel based upon business location and also close to Concord/Lexington and historical sites. We traveled up to Vermont, New Hampshire and Maine and around the Boston area. It's about a 20-minute drive into Boston and you go against the mass amount of traffic leaving Boston during the end-of-the-day. So plan accordingly if in Boston, and you choose to stay and try and come back to the hotel during rush hour. My advice is have another drink, eat some food and see another piece of history and let the traffic subside.

There is a restauruant within 2-minute walk from the lobby (Cuban, Latin, Steaks) and was busy most nights. Other than that there is no restaurants to choose from unless you walk across the street to the Doubletree and eat there. We did neither. So you will need a car. Hotel has a shuttle that will take you anywhere in a 5-mile radius so you can get to the mall and the many (Legal Seafoods, etc) other eating establishments. The gym is quite small and has 4 cardio machines, some dumbells and a multi-purpose machine for weight training.

Tip: Go visit Concord & Lexington; if in Boston go to the Samuel Adams Brewery, take the free tour and then go to Doyle's (1st place they were able to sell their beer too) and have dinner -- get a beer and you get the special Samual Adams beer glass for free. The North End of Boston is always a treat, especially the Italian section and restaurants -- all good. Want great seafood, drive up to Rockport, MA and go to Bearskin Neck (section of Rockpart) and eat at Roy Moore Lobster Company -- local and awesome. You walk into the kitchen, order your food and then take it ou to their sitting area.

Tip: If in Gloucester, go to the Crow's Nest Bar (was in the movie Perfect Storm), have a beverage of your choice, and talk to Gregg who is the owner -- ask to see his pictures of the Hollywood Stars he knows and were in his bar during the filming -- get him to tell you the stories of working & hanging-out with George Clooney. Also meet the locals sitting around the bar -- that was a treat to hear the fishing stories. Gregg has more in common with the Pefect Storm than you know -- if he tells you the connection, you will be amazed as we were.

  • Stayed: September 2011, travelled on business
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Thank FoxTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hparikh, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 13 January 2012

Dear Guest,

Thank you very much for sparing time to share your feedback on Trip Advisor. We sincerely appreciate your time.

My team and I deem it a privilege to have served you and we are proud to read such a delightful recommendation from you.

I have conveyed your compliments on our rooms, service and also on your breakfast experience to the Housekeeping, front desk and to our kitche staff, for whom it has been a great source of inspiration.

We also thank you for your wonderful words of appreciation of our services. It is our constant endeavour to deliver personalised services and it is truly heartening to have our efforts recognized by you in such a manner.

We look forward to your return and take this opportunity to wish you a very Happy New Year.

Thank you,

Yours sincerely,

Harshil Parikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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561 - 565 of 661 reviews

Reviewed 25 September 2011

Overall an ok hotel. Did not find my room welcomingnas it was really dark. Staff on reception were not the best - could not even find someone to check out. Location was convenient but that was about it...

  • Stayed: September 2011
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Thank Brightwell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hparikh, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 13 January 2012

Dear Guest,

Thank you for your feedback. We have taken careful note of your comment.

Please be assured your experience was certainly not reflective of our usual standard of service and I do apologize for the inconvenience. It was most kind of you to have brought the matter to our attention through the Trip advisor forum since it is only through valuable feedback like this that we can continue monitoring and improving our service standards.

We look forward to welcoming you back to the Hampton Inn Bedford/Burlington once again in the not too distant future.

Thank you.

Yours sincerely,

Harshil Parikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2011

Stayed here for three nights and just a great experience from check in to check out. Staff were friendly and very accommodating , room spacious and very good breakfast. Have stayed at other Hampton Inns but this one seems to do everything just a bit better. Very nice setting but you need a car as nothing in walking distance except the Latin restaurant about a 3 minute walk -also the hotel across the road has a in-house restaurant. Staff however were prepared with a good list of restaurants in reasonable driving distance. So great spot if the location works for you.
I see that some people have used this as a base to visit Boston. Have done this twice but already had some basic knowledge of Boston and it's subway so not sure I would recommend
this approach for first time visitors to Boston. It is a 25 minute drive to the Alewife subway stop
and then a 20 minute ride to downtown. Also got to Alewife at 9:15 on a weekday morning and
got one of the last spots in the overflow parking area. Judge yourself accordingly.

  • Stayed: September 2011, travelled as a couple
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Thank dkeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hparikh, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 13 January 2012

Dear Guest,

Thank you for choosing the Hampton Inn Bedford/Burlington during your visit to Greater Boston area and also for your encouraging feedback on Trip Advisor.

It was an absolute delight to have been of service to you.

We appreciate and thank you for recognizing our team members and their service for all their efforts.

At the Hampton Inn Bedford/Burlington, we take pride in the services that we offer and it is feedback from our guests which helps review our procedures in striving for better product.

The team joins me in wishing you a very Happy New Year and look forward to welcoming you back to Greater Boston Area and to the Hampton Inn Bedford/Burlington.

Thank you,

Yours sincerely,

Harshil Parikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2011

We had a very pleasant stay at the Hampton Inn in Bedford. Two issues we ran into though. The first is if you are using a GPS to find them do NOT put the town in as Billerica. It is Bedford. When we were checking in two other people at the front desk had the same problem and it took them quite a while to find the hotel as well as us. Apperently Billerica is their mailing address and prints out on the reservation confirmation. Also, when we arrived their computer was down when we checked in. They had everything waiting for our arrival, but our plans changed and we were looking to make a change from a two queen room to a king. This couldn't accomodate this because of the computer issue. Not really a big deal however. More imporatantly, the hotel and the rooms were very clean and comfortable. In additiona to being clean and well maintained the room was spacious. The staff was helpful and apologized for the computer problem, whcih really wasn't their fault.

  • Stayed: September 2011, travelled as a couple
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1  Thank Trip takker101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hparikh, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 13 January 2012

Dear Guest,

The entire team joins me in thanking you for staying with us.

We cannot thank you enough for sharing your experience at the Hampton Inn Bedford/Burlington with the Trip Advisor community.

It was a delight to have been of service to you.

The team was happy to read your gracious words of appreciation and was happy that their efforts were so well appreciated.

It is our utmost focus at the Hampon Inn Bedford/Burlington to provide our guests with personalised services and facilities which meets high standards of hospitality and it is feedback such as yours which is our greatest reward and motivates us to continue striving for excellence.

With regards to directions, my team and I we apologize for the inconvenience. Our hotel is located right on the townline and GPS recognizes our address in Bedford and not in Billerica. We make every effort to inform our guest to let them know that to use Bedfore if using GPS. My team also joins me in apologizing for the inconvenience due to our computer system outage.

We look forward to the pleasure of having more opportunities to be of service to you.

Thank you,

Yours sincerely,

Harshil Parikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2011

I enjoyed my two night stay, wish I could have stayed longer. It was not as close to Boston as I would like, but very accessible to other sites around MA. The Inn was in a beautiful forest like setting.
Upon my arrival the staff was friendly and prepared with my room request. When I walked into my room it was very clean and the bed coverings were fresh as advertised. I enjoyed having access to a microwave and refrigerator in my room. The room was bigger than expected and had a small sofabed area.
The pool and fitness center was also very clean with fresh towels.
I enjoyed the complimentary hot breakfast and especially the waffles. The dining area was kept very clean at all times and well stocked of all items, especially for the amount of people staying at this place.

Room Tip: Corner rooms away from the elevator and vending machines
  • Stayed: August 2011, travelled with family
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1  Thank SFVicki59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hparikh, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 2 September 2011

Dear Guest,

Thank you very much for taking time to post a review of our hotel and for your gracious comments. I am happy to know that you enjoyed your stay with us. It was a pleasure to have been of service to you.

We are grateful for your appreciation of the services provided by the team. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our guests.

We look forward to the delight of welcoming you back to the Hampton Inn Bedford/Burlington soon.

Thank you,

Yours sincerely,

Harshil Parikh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Boston Bedford Burlington

Address: 25 Middlesex Tpke, Billerica, MA 01821-3936
Phone Number:
Region: United States > Massachusetts > Billerica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Billerica
Price Range: $151 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Boston Bedford Burlington 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton Inn Boston Bedford Burlington is nestled in a sprawling suburban area while still in close proximity of Boston. It provides a great location for many business and leisure travelers alike, offering many local businesses and many exciting historical areas nearby. Hampton Inn offers amenities such as warm breakfast every morning, swimming in a seasonal heated pool, a conference room with room for 75 people, and a 24 hour business center. Our rooms are the perfect place for productivity or relaxation with free WIFI and out comfy Hampton beds. ... more   less 
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Also Known As:
Hampton Inn Bedford - Burlington Hotel Billerica
Hampton Inn Billerica
Billerica Hampton Inn

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