After having 2 disappointing meals then one of the best prime ribs ever,they blew it again twice in the same night. On this Wednesday night the rib was underdone and tough as nails,barley warm baked potato for the 4th time in a row. I tried the mashed twice,once great,then cold and visually unappealing as it was obvious by the look they had been sitting there under the heat lamp for a long time. They replaced the rib with a grilled chicken Caesar salad that was boiled chicken that came out steaming and bland with zero grill marks. Never again,this kitchen has changed and I'm a gourmet cook with the understanding in a kitchen things happen, but this change for the worse seams to have remained a permanent thing,sad.