Can't review this from the perspective of a seasoned climber, but as newbies we were completely impressed.
Staff was welcoming, friendly, and helpful. We dropped in on a Sunday morning with our 4 and 14 year old. We were assigned a staff member (thanks, Dixon!) who assisted all of our climbs and was as comfortable with the 4 year old as the 44 year old in the group. He encouraged but didn't push.
Not sure when or if we'll be back,it's a trek for us, but we had a great time.
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