Over the last 20 years I have averaged over 25 nights/year on the road. This experience over labor day week by far is the worst experience I have ever had in a hotel. Apparently the hotel booked 3 different blocks of rooms for wedding parties. They then decided to put our room on "Fraternity Row" - We had to deal with drunks, noise, load music, yelling in the hallways until after 3 AM. Sound carried right through the walls. Calls to the front desk to complain about the noise were met with the answer of "what do you want me to do?". After the second call the night desk clerk told the other guests to take the party to the hotel's outside patio. This was 2am. Guess where the patio was located - right beneath our 2nd floor room's window.
Upon checking out the next morning I attempted to speak to someone at the front desk. No one was to be found? We have tried to email the General Manager to complain and are still waiting on a response.
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- Also Known As:
- Springhill Suites Prince Frederick Hotel Prince Frederick