We just got back Sunday 9/2/12; stayed 4 nights. Before going, we read some of the reviews and were initially worried, but our stay was nothing like the bad reviews; we loved it. We had two rooms, one in the hotel itself, one in the courtyard; will definitely stay here again. Great location; great Italian restaurant-Adolfo's; beautiful hotel lobby especially at night -- cocktail hour/piano; porch overlooking ocean. Our rooms were clean and nothing was amiss. Doug the manager was very helpful, and check-in staff were great as well; they provided wheel chair for my mother; very accommodating. We recommend this hotel.