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Reviewed 14 June 2017

Overall it was a very nice hotel but the room was definitely not worth the money wasn't that modern and the jacuzzi was small the location was nice The View was beautiful from my room I would definitely stay there again but I wouldn't rent the jacuzzi suite

  • Stayed: June 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank salvatoreg530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHTLManagement, General Manager at Grand Hotel & Spa, responded to this reviewResponded 17 June 2017

Thank you for taking the time to share and hope to see you on another trip to OC.

All the best

Dave

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017

Great location. Lots to do in and around hotel. Very walkable location. Didn't need to use car. Great room size. Fit our family of four nicely. Comfy beds. Clean room. Beautiful view. Helpful and friendly staff. We will definitely return.

  • Stayed: June 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHTLManagement, General Manager at Grand Hotel & Spa, responded to this reviewResponded 17 June 2017

Location and amenities is what we have for the young and the old.

Next time call us toll free for a special rate better than any online booking engine gtd.

All the best

Dave

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Reviewed 14 June 2017

Lovely view and location, but in big need of better mattresses. The coffee maker was broken. It made weak coffee even though it was easy to use. Also the room lighting is a bit dim. Perhaps there could be a lamp on the dresser in addition to the other 2 table top lamps.

  • Stayed: June 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank inneedofcomfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHTLManagement, General Manager at Grand Hotel & Spa, responded to this reviewResponded 17 June 2017

Thank you for sharing.

I was trying to stay ahead of you as we are in the process of replacing box springs and mattress for all rooms, please accept my apologies.

Wishing you all the best

Dave

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Reviewed 13 June 2017

Great location... old facility... confusing & kind of mean front desk staff... Restaurant needs a facelift... confusing room service process... sun shade on the balcony would be nice... bell hoop would be a nice touch as well.

  • Stayed: June 2017, travelled with family
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Review collected in partnership with this hotel
Thank charlesmH4688ZW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHTLManagement, General Manager at Grand Hotel & Spa, responded to this reviewResponded 17 June 2017

I will be discussing with the front desk manager as this is not normal, "confusing and kind of mean ? Well if that is the case you know someone will not be employed with us.

All the best

Dave

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Reviewed 13 June 2017

Our first stay here and we loved it! The hotel is like a mini cruise ship everything you need right at the hotel. Hotel is clean & the food and service at the Epic bar was amazing! Thank you Bill & Kelcey. Sorry all the servers were great but that's the only names we could remember.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank roseannew379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHTLManagement, General Manager at Grand Hotel & Spa, responded to this reviewResponded 17 June 2017

I will forward to the staff and they will be excited.

All the best

Dave

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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