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“Beautiful House / Too many steps”

Review of Sunset Pointe

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3 reviews
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Overview
Holiday Rental House -
6 Bedrooms, 6 Bathrooms, Sleeps 15
Oakland, Garrett County, Maryland

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
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Rebecca L
Raleigh, North Carolina
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Serious Decline”
Reviewed 31 August 2016 for a stay in August 2016
1
person found this review helpful

I see that the only reviews for this property are six years old. High time for an update.

I have to admit, first off, that one of our party, who has rented beachfront homes at the shore several times, felt that Sunset Pointe was just fine. This was not, however, my experience, and I was footing the cost here.

There was evidence everywhere of long-term neglect. Yes, it appeared clean at first sight (though I had to flinch when the cleaning staff mentioned to me on arrival that they had cleaned five houses that day). But run your hand over anything beyond countertops, and you understood how they managed to cram “cleaning” that many enormous houses into a single day. No doubt my expectations were too high, but some of what we encountered was simply unacceptable.

For example: Crud left behind by previous tenants clogged the blender and coffeemaker in the kitchen. The grill on the deck was crusted up. We cleaned them thoroughly so we could use them. There were pubic hairs in the jetted tub in the 1st-floor ensuite. The two tiled showers on the 2nd floor had black mold on the floors. Blinds and baseboards throughout were filthy. (Yes, that’s a minor issue, but when they reach the point where dead spiders are trapped in the dust there, it’s a point too far.) The furniture in the main-level livingroom was grubby and shabby, long past being inviting or comfortable.

Moving on to non-cleanliness issues: While the beds were comfortable and the sheets of good quality, the flat sheets didn’t fit the mattresses. There weren’t enough towel bars in the bathrooms. The “smart” TV in the livingroom would not connect to the internet, and the peripheral equipment was outdated (as in, VHS players in every bedroom). In the main living and dining areas, the glare is intolerable in the afternoon once the sun comes around. The rear windows are tinted, but that doesn’t cut it. Blinds, shades, drapes of any kind would be an improvement. The kitchen appliances were adequate, though the ice & water dispenser on the fridge door didn’t work, and the icemaker worked sporadically.

Spiders were a huge problem outside. (We only saw one living inside the house.) We attacked their elaborate, well-established webs with the tools at hand and a hefty dose of insecticide, but they were back within twenty-four hours. Clearly, they own the place.

Parking was dicey. The lot, ostensibly for six cars, was wide but shallow: tight. We were grateful the down-ramp leading to it was short and not too steep, unlike the ones we saw on some of the neighboring properties. Be aware that there are many steps from the lot to the front door –- not as many as the eighty-seven someone else noted from the house to the dock, but more than twenty.

So, what was good about this place? The layout is good – everyone could feel they had privacy in their own rooms, and the common areas are large. Our guests enjoyed the hot tub, which was actually clean, and the pool table in the loft (despite one missing ball). We made good use of the dock for fishing, swimming, and pontoon boating.

I want to give credit to the folks who handle tenant complaints on-site. We called twice (for help with a leaky toilet, worn-out Teflon frypans, an empty propane tank for the grill, and slippage of the floating dock), and they responded quickly and cheerfully, and took care of things.

This was our first time at Deep Creek, and we liked the area. Lots to do, and of course it’s beautiful! For our next trip, though, we will search for a house that is more carefully maintained.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Hot tub, dock facilities
Liked least: Very poorly maintained
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Large groups
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Sep 2016
Dear Rebecca,

Thank you for taking the time to craft such a detailed review of Sunset Pointe. We are so sorry that this property did not meet your expectations and have taken action to address your concerns.

We are happy that you loved Deep Creek Lake and hope that you will return and give us an opportunity to provide a home that you will love and return to year after year.

~Railey Mountain Lake Vacations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pa
Reviewed 13 August 2010 for a stay in July 2010
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Friends
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PA
Reviewed 18 June 2010 for a stay in June 2010

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family (extended)
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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