We booked a white water rafting trip from their website for a Sunday @ 10:30am. Their website allowed us to book the trip so we entered our credit card info and thought all was great. The next day we get 2 calls (1 to confirm the trip & 1 to tell us they were booked for that day & time) and we had to pick another day. So my husband was talked into scheduling the trip for Sat instead. After talking with me, he realized that day & time conflicted with our other Sat plans so he had to cancel (the reason we picked Sunday and not Saturday in the first place). After talking with Brandon & Kelly (both nice and tried to help) we had to contact Shelly to talk about the cancellation fees. Shelly was very responsive & caring and we were able to come to a mutual resolution. Tip: BEFORE you reserve an excursion check & double check your calendars! The cancellation policy is VERY strict. We gave them 4 stars because we didn't actually get to go on our trip but we will definitely use Western MD Adventures again. Once we go on that trip we will leave another review & hopefully it will be 5 stars. They offer great excursions and great customer service. If you're staying in Rocky Gap Resort & Spa, give them a try! Lemme know if you thought this review was helpful by clicking the YES button below. Thank you!
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