I had an awful experience with a reservation that I had. I was trying to change my reservation from 1 night to 2 and they cancelled my reservation and tried to book it for the one night and they said that they reservation was taken when they tried to rebook it.
I asked to speak to the manager and the woman at the desk said there was no manager and if there was she couldn't help me anyway. So I hung up in frustration.
Blanch called me back and straightened it all out for me and was very professional. She is certainly management material because she went out of her way to help me in my situation.More
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