We booked two rooms in this hotel to attend a professional meeting. Because of snow storm on March 21-22, we decided to cancel our reservation. When I called the hotel reservation they told me that due to snowstorm they apply no penalty for cancellation on the same day. So, we decided not to cancel the second night, but try to get to the hotel next day. Unfortunately, on the next day, all morning Amtrak trains, including our train, were canceled. So we could not get to our part of the meeting. When I called to the hotel to cancel the remaining reservation, the reservation manager told me that they will charge us the penalty of about $500 for two rooms. I was surprised by this manager response and tried to explain that a day before, his colleague from reservations assured us that no penalty will be applied, including the day after storm. I tried to complained to Hilton - run doubletree, but nothing helped.
So, I disputed charges in my bank.
I will never stay in this hotel again....I would also not recommend to have meetings in this hotel. Their reservation service is unreliable and unprofessional, at least when there are some emergency situations such as snowstorm.More
- Room Service
- Fitness centre