We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Extended Stay America - New Orleans - Metairie
Ranked #17 of 24 Hotels in Metairie
Reviewed 10 July 2017

BED BUGS! I thought bed bugs could not be seen with the naked eye. I was wrong. I saw them in my bed. Once you walk in the place looks decent for the $67 fee. I took a nap on my bad with the lights on and I just happened to wake up and saw bed bugs. I'm glad the light was on so I could see them. I ended up sleeping uncomfortable on the couch.

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank U1791NHjustinl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 12 July 2017

Thank you for being our guest and for kindly taking the time to share your feedback. We hope you will accept our apologies for your disappointing experience and for falling short of your expectations. We are proactive with ensuring guest comfort and take immediate action on any feedback regarding bed bugs. Please know we follow rigorous industry standards for pest control so thank you for bringing your concerns to our attention. We hope this does not deter you from a future visit and hope you will give us another opportunity to make it up to you.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (101)
Traveller rating
Traveller type
Time of year
Language

10 - 14 of 101 reviews

Reviewed 7 July 2017

If you don't want to be in downtown this hotel is very good option. Room was very clean and spacious and the hotel itself wasn't that far from the downtown...maybe some 15 minutes drive and I caught peak hour..so not bad at all. I mean, please have in mind that this is Extended Stay America and not Hilton, but for that price it was a great place to stay. I even thought that I left something behind in the hotel, the girl I called was very kind and understanding and she really wanted to help. Luckily, I found what I was looking for in my purse, but I really liked the way they hotel staff was willing to help. And of course, it is dog friendly what for me was very important.

Room Tip: Quiet, nice, spacious room
See more room tips
  • Stayed: June 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Marija Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 8 July 2017

Marija, it was a pleasure to have you as our guest at Extended Stay America - New Orleans – Metairie and we are delighted you were able to bring your 4-legged family member, too. We love taking care of our guests, and we are happy it showed. Thank you for your nice words, and please come back and visit us soon.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

Front Office Staff is outstanding but every other outlet is horrible. They start construction at 7 AM on Saturdays, housekeepers have horrible attitudes when you ask for towels or toiletries and they have roaches

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank taniesha b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 6 July 2017

Taniesha, thank you for letting us know about your stay. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. To make sure this does not happen again, I am actively working with my team to improve our guest experience. We appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017

Good stay...we had an excellent time...NOLA is such a fun place..don't be afraid to go there...my reason for being there was a joyous occasion...Cousin is staying there hoping for a liver transplant..she will die otherwise and I am thankful to be able to visit with her and family while savi!g money because I stayed here...

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank jennygU2498UP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 1 July 2017

We appreciate your review of your recent stay at Extended Stay America - New Orleans – Metairie during your loved one's medical procedure. We are glad you found our hotel quiet and clean, and our staff friendly and courteous. Thank you for your recommendation, and we look forward to welcoming you back soon.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

This hotel is mediocre at best. Somewhere to lay your head until the next day. They have a kitchen but it's very small. The refrigerator takes up most of the space. They have one cart downstairs to bring up your belongings and it's very outdated. It's also very heavy and hard to push. It would be nice if they had someone downstairs to help you with your bags. To top it off they had a fire a few doors down from us. It was an electrical fire and no one was harmed but we had to wait outside for an hour and half while the fire department cleared everything. This hotel never offered any accommodations for such a startling experience. I'm glad we are only staying for one night because I don't feel safe. I might now get any sleep tonight.

Stayed: June 2017
Thank Joi I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 3 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Metairie hotels
0.7 km away
Country Inn & Suites By Carlson, Metairie (New Orleans)
5.2 km away
Wyndham Garden New Orleans Airport
2.8 km away
Sleep Inn & Suites
Sleep Inn & Suites
#3 of 24 in Metairie
583 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Residence Inn New Orleans Metairie
0.5 km away
Comfort Inn & Suites
Comfort Inn & Suites
#4 of 24 in Metairie
464 reviews
0.4 km away
La Quinta Inn New Orleans Causeway
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - New Orleans - Metairie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Phone Number:
Region: United States > Louisiana > Metairie
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 24 Hotels in Metairie
Price Range: $114 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Evoline ltd, lastminute.com.au, TripOnline SA, Hotels.com, getaroom.com, Hooroo Pty Ltd and Cancelon so you can book your Extended Stay America - New Orleans - Metairie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing