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“Great hotel and better staff”

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Residence Inn New Orleans Metairie
Ranked #5 of 24 Hotels in Metairie
Certificate of Excellence
Reviewed 23 October 2017 via mobile

My family stayed two nights and were very pleased. They have a great hotel and the staff is excellent.

My wife went to the main desk at very early and asked for an umbrella. The gentleman working the night shift at the desk offered to go get his own and lend it to her.

The employees serving breakfast do a great job - very friendly.

Great place.

Stayed: October 2017, travelled with family
Thank Jayco26foot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Residence Inn New Orleans Metairie, responded to this reviewResponded 23 October 2017

Thank you for staying with us, and for taking the time to leave a review! Our staff will do whatever it takes to make our guests feel at home - we'll be sure to commend our night auditor for going out of his way to lend your wife his personal umbrella, as well as our breakfast attendants for always providing a great start to your day. We hope to see you again soon!

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11 - 15 of 266 reviews

Reviewed 11 October 2017 via mobile

We spent one night in this hotel--clean, pleasant, staff were very nice, hotel was clean, breakfast was good. We took a cab into the French Quarter from the hotel--about $25 one way with a tip. But parking down there is such that we thought taking a cab there and back was easier.

Stayed: October 2017, travelled with family
Thank Sheila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Residence Inn New Orleans Metairie, responded to this reviewResponded 13 October 2017

Thank you so much for choosing to stay at the Residence Inn Metairie, and for taking the time to leave a great review! We're so glad you enjoyed your stay with us, as well as your time in the French Quarter, and hope to see you again soon!

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Reviewed 10 October 2017

This was not my first choice for the area, however the stay was comfortable, clean and convenient to my customer location.

My check-in was a little odd, in that I requested a king bed in a one bed room. The desk agent was not certain which rooms had a king bed, so I agreed to check rooms. The first room was a queen bed in a one bedroom, I returned to the desk and was issued another key for to a king bed studio.

The shower is terrific and refreshing, beds are standard Marriott grade. The staff was very friendly and helpful.

Should I return to New Orleans area I would definitely consider this location for future stays!

Room Tip: Next time I would request a room facing the courtyard. The outside rooms face an alleyway bordered b...
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank P0nomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camille H, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this reviewResponded 17 October 2017

P0nomo,

Thank you for staying here at the Metairie Residence Inn. We greatly appreciate your feedback. I will speak with the desk agents to make sure they know the differences between the rooms types. When your travels bring you back to the Metairie area it will be our pleasure to serve you.

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Reviewed 20 September 2017

I booked a stay at the Residence Inn in Metairiee from 9/16 - 9/19. The location is perfect. 15 minutes from the airport, and 15 minutes to the French Quarter.We had 9 rooms. Half were studio and the other half were 2 bdrm suites. It couldn't have been better. The rooms were clean, large, and had kitchenettes. One in our group needed to work in the room and he had a large work desk to use. The free breakfast was an added plus, saving us $$ every morning. On Monday night they had free appetizers, beer, and wine. The owner of this hotel should be proud of the people he/she has working for them. They were so friendly and accommodating . When I return to New Orleans this is where I will be staying.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank boston-iggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Residence Inn New Orleans Metairie, responded to this reviewResponded 22 September 2017

Thank you so much for your kind words - I'm thrilled to hear that your group loved the hotel! We are located just close enough to everything you could want to visit, but far enough from the craziness to feel serene and peaceful. We look forward to welcoming you back the next time you're in the New Orleans area!

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Reviewed 17 September 2017

The hotel is nice and the rooms are beautifully decorated. Kitchenette with everything you need to feel at home but the front desk staff needs some customer service training. Unfriendly and not helpful at resolving a simple mix up with a possible extension. Residence Inn has always been my hotel of choice and I've been a Marriott rewards member for many years but I will not return to this location.

Stayed: September 2017
Thank Natdidit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 September 2017

Natdidit,

Thank you for staying with us here at the Metairie Residence Inn. Our full kitchens are one of the many highlights of the hotel. As far as the mix up with the extension I would really like to talk to you and get further information about situation. I greatly apologize for the inconvenience and would like to make it an isolated issue. Please give me a call at the hotel, or email me Camille.Haney@Marriott.com. When your travels bring you back to the Metairie area please give our hotel another opportunity to make it right.

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Additional Information about Residence Inn New Orleans Metairie

Address: 3 Galleria Blvd, Metairie, LA 70001-2081
Region: United States > Louisiana > Metairie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Metairie
Price Range: $191 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn New Orleans Metairie 3*
Number of rooms: 120
Official Description (provided by the hotel):
Fresh off of a renovation, priced at $4 million, Residence Inn New Orleans Metairie offers an array of convenient amenities and easy access to Downtown New Orleans. Our hotel is 7 miles from the heart of downtown and only 5 miles from Mercedes-Benz Superdome. Enjoy a baseball game at the Shrine on Airline Field or shop at Lakeside Mall, home to more than 120 fashion retailers and restaurants including the award-winning Drago's Seafood Restaurant. Louis Armstrong New Orleans International Airport (MSY) is just a short drive away. Relax in comfort with our newly renovated spacious suites featuring contemporary decor, free Wi-Fi and fully equipped kitchens. Before heading out for the day, stop by our stylish lobby and enjoy a complimentary breakfast. Traveling for business? Our hotel is close to Jacobs, Humana, and Ochsner Medical Center as well as Elmwood Business Park and Lakeway Office Complex. Book now at Residence Inn New Orleans Metairie. ... more   less 
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Also Known As:
Residence Inn New Orleans Metairie Hotel Metairie
Residence Inn Metairie
Metairie Residence Inn

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