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All reviews cajun dome directly across the street indoor pool great hotel business trip front desk staff hot water recommend this hotel the hotel staff enjoyed my stay convenient location clean rooms pleasant stay would definitely stay here again staff was friendly cookies free breakfast
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Reviewed 5 April 2018

Both my sister and I were overcharged an additional night's stay on our credit cards after paying in full at the time of booking directly from their website. We both had to fight for a refund because no one working at the hotel could understand why that happened. Finally 2 days later I got ahold of a manager who refunded the additional night's stay. Check your credit cards because I'm not sure how many people this is happening to! Also room service did not come to our room at all the day we were there, and the next day took over 40 minutes (we had to call again to remind them) to bring us fresh towels, and they ran out of coffee refills.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank morcoschristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded 6 April 2018

Thank you for bringing this to our attention. We will work on extra training on handling prepaid reservations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

Went to Lafayette to attend my Nieces wedding. Multiple rooms for family.

The staff were very pleasant and patient with us when some travelers’ arrival were delayed.

The rooms were extremely clean and comfortable. We would definitely stay here again

Date of stay: March 2018
Trip type: Travelled with family
Thank Cajunexplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded 6 April 2018

Thank you for taking the time to review the hotel. I will let housekeeping know you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

Excellent experience through and through. No complaints. Great service, clean accommodations. All in all an absolutely wonderful experience and I would definitely recommend this hotel to family and friends.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded 6 April 2018

Thank you for your review. I will share your comments with all our employees.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

My business travels frequently and we have anywhere from 15-20 rooms in many different hotels. This Hilton Garden Inn Lafayette/Cajundome is one of the few we don't have problems with. The customer service is Awesome! No matter what questions we have it is always met with a smile and warmth. I recommend this hotel for everyone!

Holly

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank hollyelizabeth2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded 6 April 2018

Thank you for your comments Holly. I am truly blessed to have the best people around me that live and breath customer service. I will share your comments with them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

Our second time here for a fraternal function. The staff are first class and service exceptional. Our breakfast Sunday morning was well attended, service great and food excellent

Getting to see the Harlem Globetrotters was icing on the cake, just to say.

Date of stay: February 2018
Trip type: Travelled with friends
Thank sxtt38a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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