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“Convenient to everything... mall, eats, business!”

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Holiday Inn Express Hotel & Suites Lafayette
Ranked #22 of 50 Hotels in Lafayette
Fannett, Texas
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Convenient to everything... mall, eats, business!”
Reviewed 15 September 2011

This hotel is located in the heart of town, plenty of places to eat and shop nearby. Clean rooms, nothing fancy but very good location! Very friendly and helpful staff!

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank timvines5640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay W, Director of Sales at Holiday Inn Express Hotel & Suites Lafayette, responded to this review, 5 December 2011
We are very pleased that you enjoyed your stay with us. It is always nice to hear from our guests that enjoyed all of the conveniences of shopping, dining and attractions within 1-2 miles of the hotel. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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74 reviews from our community

Traveller rating
    21
    28
    12
    5
    8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Houston, Texas
1 review
Reviewed 15 July 2011

I had a confirmed reservation for a queen suite at this hotel for the night of July 2, 2011 for my husband, 2 teenage daughters and myself. My husband went to check in just after 4:00 p.m. and was told they had overbooked and did not have a room for us. He was offered a king suite or a room with 2 queen beds that had a broken door lock (but we could use the latch to lock ourselves in overnight!). With 2 adults and 2 teenagers, we needed 2 beds. There was no manager on site to speak to and no further assistance was offered to help us find a room elsewhere. They also could not remove the hold on our credit card until sometime after 11:00 p.m. that night. Fortunately, we were able to find a queen suite at Candlewood Suites, who told me they were a sister hotel of Holiday Inn. I called customer service and was told the site manager would be notified and would contact me within 48 hours. Did not happen. Five days later I submitted an online complaint and received an email saying a baseball team had checked in and the hotel had lost some of the queen suites in a recent storm (water damage). That's why there was no room for us, even with our confirmed reservation. They were sorry for my inconvenience. The pool being closed is an inconvenience. A broken ice maker is an inconvenience. No room when you are traveling is so much more than an "inconvenience."

Room Tip: Call ahead the day before and day of travel to make sure they have a room for you!
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  • Stayed July 2011, travelled with family
    • Value
    • Service
Helpful?
Thank mos1cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay W, Director of Sales at Holiday Inn Express Hotel & Suites Lafayette, responded to this review, 6 December 2011
Thank you for your comments regarding the reservation problem you experienced. On behalf of the staff and management, I apologize for the reservation confusion. After checking with the general manager, I did discover that there had been a storm the day of your arrival and several rooms received water damage and were out of service. As a matter of protocol, in the future, I have asked that guests are contacted prior to their arrival when conditions beyond our control happen.
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Hamilton, Georgia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 June 2011

Since it is located on the strip of Lafayette, it is very convenient to shopping and restaurants. The staff is very nice and twice have given me a complimentary upgrade to a suite without asking. The breakfast is nice and they supply a free paper in the morning which is nice start to the day.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 2fortheroad26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marion, MA
2 reviews
Reviewed 21 February 2011

We had a great time. Every one of the staff went out of their way to welcome us. Our room was lovely with great mattress, bedding, and very, very clean. Our room was so quiet you wouldn't know we had anyone next door, above, or below. Breakfast included sausage, bacon, eggs, yogurt, fruit, juices, the works! The location was convenient to Breaux, Bridge, Lafayette, and Baton Rouge. We would go back in a minute.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KirkMarion_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2010

While the hotel was clean, quiet, aesthetically pleasing, and the staff appeared to be friendly and caring it seems as though all that southern hospitality disappears the moment you check out and hand them your money. Everyone knows that sometimes no matter how many times you repeat the list of things in your head that you need to be sure not to forget when you leave the hotel, sometimes our minds let something slip through the cracks and some poor item is accidentally left behind. This is my case. What is one to do? simply call the hotel and have them send it to you or pick it up,right? When I returned to retrieve the item, management "apologetically" explained that housekeeping found no such item in my room. Let me just say, its impossible that no one found it. It has been two days and so far I've been given the run around. This item is of much sentimental value and is irreplaceable. I would love to give this hotel/staff the opportunity to resolve the issue and make things right. Until then, those who are interested in staying here.... be warned, accidentally leave your valuables behind and prepare to perhaps never see them again.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank a27reyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Lafayette

Property: Holiday Inn Express Hotel & Suites Lafayette
Address: 3903 Ambassador Caffery Pkwy, Lafayette, LA 70503-5236
Phone Number:
Region: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 50 Hotels in Lafayette
Price range (per night): $127 - $173
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lafayette 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express hotel in Lafayette Louisiana is the premier 100% SMOKE FREE hotel in the Heart of Acadiana's Cajun Country. The Holiday Inn Express Hotel & Suites Lafayette is located near the Mall of Acadiana, BP, Chevron, Cajun Dome, Women and Children's Hospital, ULL and Acadian Village. Our Lafayette hotel offers the services and amenities you need for your 'Home Away from Home.' Relax in your spacious guestroom which include: Free Wireless High-Speed Internet Access, Free Local Calls, Micro-refrigerators, two telephones (one w/speaker), iron & boards, coffee / tea makers, hair dryers and 27' TV's with expanded cable channels including HBO, ESPN, CNN, Fox News and many others. Enjoy the use of our 24-Hour Business Center, fitness center, outdoor pool and meeting room. Start your day off SMART with our Deluxe Complimentary Continental Breakfast Bar and the SMART Roast coffee. If entertainment is what you're looking for we're close to the Acadian Village, Cajun Dome, Acadiana Mall and the Downtown Entertainment district. This 100% SMOKE FREE luxurious Lafayette hotel offers discounts for AAA, Government and Senior Discounts with valid ID. Our dedicated staff is here to serve you. Book your reservation TODAY! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lafayette
Holiday Inn Lafayette
Lafayette Holiday Inn
Holiday Inn Express Lafayette

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