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“Terrible manager & staff”

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Hampton Inn Gonzales
Ranked #2 of 16 Hotels in Gonzales
Wichita, K
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible manager & staff”
Reviewed 3 May 2011

Hotel was nice enough, but staff were worthless. I had an issue with some lost clothes after I checked out but was still in town. Over several days they didn't even look for them. I tried to talk to the manager but she wouldn't even talk to me. After I left town and called back a helpful staff found my clothes in a few minutes but then had to charge me to mail them, even though I had been in personally five times. I left several more messages for the manager and she refuses to call me back. I've filed a complaint with the Hampton, primarily to object to the complete lack of customer service.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dad2seven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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265 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Any
English first
Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2011

I travel frequently and always have stayed at a Hilton or Hampton Inn when one is available. This was the worst hotel stay I have ever had. The room was dirty and stayed dirty all but one day that we were there (would have moved hotels but none were available during the holiday). The housekeeping staff were loud, shouting back and forth to each other at 7am. My original invoice was not the amount quoted. The front desk person seemed nice but the hotel was definitely understaffed. I requested to speak to a manager when I checked out but none was available and was told that the manager would call me at home on Monday. I left three phone numbers and an email address and never received contact from the manager. I called back twice more but never got a response.

Room Tip: Stay elsewhere
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  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank travelmom1Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 4 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 February 2011

We thoroughly enjoyed our stay at the Hampton Inn Gonzales. The staff were so welcoming, and the modern rooms were spotlessly clean and well appointed. There is a good fitness centre and a heated pool on the ground floor. The hotel is located within walking distance of the Tanger Outlet Center which was great for some retail therapy. If you are in Gonzales, stay here!!

  • Stayed January 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Queeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 August 2010

Great hotel. Rooms are clean, pool is clean, staff is friendly.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claudiaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 January 2010

after searching for a decent hotel outside of new orleans after the sugar bowl(about 12am) i decided to stop and check out this hampton inn off the highway in gonzales(about 45 min outside of NO). thankfully the area around the hotel was nice,clean, and safe, as i was traveling with my 9 yr by myself. i was pleasently surprised to find that the staff,namely Raphael, was hospitable, helpful, and had a wonderful personality(as did the staff the following morning) also the hotel was immaculant, the rooms as well. The deco was lovely and the room was extremely comfortable and clean! If ever i'm in NO area again, this is where i will stay again! the rate of the room was reasonable and deffinately worth it!!

  • Stayed January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gtrfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Gonzales

Property: Hampton Inn Gonzales
Address: 2634 W Outfitters Dr, Gonzales, LA 70737-5156
Phone Number:
Region: United States > Louisiana > Gonzales
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Gonzales
Price range (per night): $129 - $187
Hotel Class:2.5 star — Hampton Inn Gonzales 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hampton Inn Gonzales Hotel Gonzales

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