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“Enjoyed every minute!”
Review of Oxalis Adventures

Oxalis Adventures
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Oxalis Adventure Tours is organizing trekking tours below:- Trekking to Hang En (Swalow cave) the same system with Hang Son Doong (Son Doong cave) the world's biggest cave.- Phong Nha-Ke Bang National Park Tour- Trekking to Tu Lan cave system, Hang Ken cave, Hung Ton cave system- Kayaking tour to 1500m inside Phong Nha Cave- And other special adventure tours. Oxalis is socialized in caving adventure, trekking, and jungle camping, Oxalis is working with Howard Limbert - the BCRA expedition team leader who found Son Doong cave to do caving education, training and cave exploration. Quang Binh is the best place for caving in Vietnam and in the region, best Vietnam Caves, and World largest cave Hang Son Doong
Useful Information: Activities for older children, Lockers / storage, Bathroom facilities, Food available for purchase
Reviewed 6 April 2018 via mobile

We just got back from the awesome 3 days Hang Tien adventure trip and would have loved to extent the journey for more days!

The whole trip, from the pick-up to the drop-off at our hotel, was perfectly organised.
Oxalis provids excellent equipment and service! After the trip you even get towels to take a shower at their expedition base camp if you like.
Also the booking procedure via email was very friendly and uncomplicated.
Our guide Hong and the supporting team (safety guards and porters) guided our group through the breathtaking landscape, impressive jungle and the stunning caves. Hong not just shared his knowledge and provided interesting information but also was a very friendly  companion with a pleasant nature. He's always up for a joke, safety though always comes first.
Another highlight of the trip was the highly delicious and varying local food freshly prepared by the kitchen team. We absolutely loved it!!
While they were eating separately at a table in the kitchen with the supporting team, it would have been nice to shared our table with them.

1  Thank Isakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OxalisAdvTours, Manager at Oxalis Adventures, responded to this reviewResponded 17 April 2018

Dear Isakiwi,

Huge congratulations from Oxalis Team to your wonderful conquest of Hang Tien – the biggest dry cave of Tu Lan cave system recently in Hang Tien Endeavor 3D2N with us.

Above all, we are thrilled to know that you enjoyed everything of the tour at its best. Not only Hong but also all members of Oxalis are excited & grateful to your kind compliments on our efforts of serving you during the tour. Indeed, Oxalis is passionate about bringing adventure enthusiastic the lifetime experiences, still beyond our highest priority – your safety first.

Hopefully we will see you again real soon to make it again the highlight of your upcoming trip.

Sincerest thanks from the team & wish you all the best,
Oxalis Adventure Team.

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"tu lan cave"
in 125 reviews
"hang en cave"
in 104 reviews
"son doong"
in 83 reviews
"bao"
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"phong nha"
in 89 reviews
"once in a lifetime"
in 40 reviews
"local community"
in 12 reviews
"food was amazing"
in 15 reviews
"professional company"
in 11 reviews
"day trek"
in 34 reviews
"base camp"
in 13 reviews
"dry bags"
in 9 reviews
"amazing adventure"
in 16 reviews
"every meal"
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in 9 reviews
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177 - 181 of 1,200 reviews

Reviewed 4 April 2018

I booked a very last minute tour for Son Doong, which at the present time can only be achieved through Oxalis for ~3000 USD. Unfortunately, enroute to Vietnam, I learned of a very serious family medical emergency, and had to immediately turn back.

Reason for my poor rating: after immediately informing Oxalis that I would miss the tour, I received the an Oxalis that informed me that they wouldn't be returning my money, reminded me of their terms of service, asked whether I had bought insurance, and invited me to book again for a small discount.

Oxalis — a simple *we hope everything is ok* would have been sufficient. Here are some suggestions for next time:

. If a client doesn’t request for a refund, you don’t need to shove your terms of service in their face. (In fact, they probably don’t want to be reminded that they lost out.)
. No one is interested in your crocodile tears explanation for why your company doesn’t issue refunds. As a camping trip (especially one booked a few days before that wasn’t full) you have very few fixed costs (aside from the permit), and no lost opportunity cost. You don’t issue refunds because you chose not to — just be transparent.
. If a client skips a very expensive tour due to family medical reasons, it’s probably serious, and you probably shouldn’t immediately upsell them for another trip for a ‘small discount’. (Most people realize that paying again is an option — that’s generally how it works.)
. Bonus points: if a client wasn’t able to take a trip for whatever reason, you don’t need to include them on the ‘congratulations for finishing the trip’ follow up email, and ask them to review your company.


I very much hope that Vietnam allows other operators to do Son Doong. I’m sure Oxalis trips are fun, but to me the ethics / customer service falls well short of what one would expect from a high end adventure tour.

4  Thank socotra14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OxalisAdvTours, Director of Sales at Oxalis Adventures, responded to this reviewResponded 13 April 2018

Dear Matthew,

Thank you for letting us know your unhappy experience with us. I have scanned through our staff's emails and noted your case. I then investigated by going through all of the emails & discussions and noted that our consultant was not thoughtful enough in handling this situation carefully; she shouldn’t be too straight in mentioning the refund matter in the email while your family is having a serious medical emergency at the time.

We would like to send you our sincere apology that our staff's words were unkind and hurtful to you. I have worked with the consultant to ensure that she has to be more professional in dealing with client, and i will personally review all responds from my staffs in such cases in the future. She also inserted your email in to our system resulted a congratulation email sent to you after the tour completed, I then asked her to remove your email out of this system and gave her an official warning.

I am sorry to know that you’ve learned a serious family emergency and had to cancel your Son Doong Expedition journey recently for the last minute. We sincerely hope the emergency gets resolved well and may our blessings be with you and your family.

With all the best,
Dat Nguyen
Associate Director
Sales & Marketing Department

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Reviewed 4 April 2018 via mobile

Brilliant trip. Went on the Hang Va Expedition. Must do in Phong Nha. Tips: bring 3 pairs of socks, wore Nike frees and didn’t have any issues.

1  Thank Rae S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OxalisAdvTours, Manager at Oxalis Adventures, responded to this reviewResponded 17 April 2018

Dear Rae S,

Oxalis team truly appreciated your wonderful evaluation of our service on Tripadvisor. Big congratulations! You have just achieved the thrilling expedition of Hang Va in your recently Hang Va Expedition with us!

Hang Va Expedition is a journey that allows adventurers to witness two different caves: Hang Va & Hang Nuoc Nut. The expedition is packed with many exciting outdoor activities of trekking, descending in caves & exploring the flora & fauna of the caves. This journey is ranked 4 out of 6 on Oxalis Adventure Level and noted as a challenging one, you should be proud of yourself for making it successfully!

Thank you very much for the kind advices for our future customers. We expect to have you in another lifetime & safe-as-top-priority adventures with us in a very near future.

Many thanks & best regards,
Oxalis Adventure Team

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Reviewed 3 April 2018

We did the 2 day 1 night Tu Lan Cave Encounter with a great group of people, the staff were amazing, if it was tough going they supported us and helped us through to the end, including a great sense of humor, a professional and well executed tour with up to date equipment. The food was amazing, especially considering the circumstances and the porter's must be extremely fit and healthy considering the amount that has to be transported there and back.

1  Thank lesleyandgraham2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OxalisAdvTours, Manager at Oxalis Adventures, responded to this reviewResponded 17 April 2018

Dear Lesleyandgraham2018,

Thank you very much for your nice compliments on our efforts of serving you during your recent Tu Lan Cave Encounter 2D1N with us. Oxalis team is more pleased to have you accompanying in such a thrilling adventure into the World Cave Kingdom.

Indeed, we understand that adventure enthusiastic from over the world expects a lifetime experience, still require the highest guarantee of their safety. Thus, guides & porters will be professionally supporting you all the way of the journey.

With regard to the tour meals, the amount of foods & drink needed are taken into careful consideration by our expertise to keep the balance between providing the sufficient energy for all trekkers & while controlling the waste amount to the nature.

Once again, thank you very much. We hope to welcome you back here in Phong Nha really soon.

Best regards,
Oxalis Adventure Team

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Reviewed 3 April 2018

Thoroughly enjoyed the experience.Professional,helpful guides,Dong and Kien.Highly recommend the tour.

Review collected in partnership with this attraction
Thank premrajkoppada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OxalisAdvTours, Manager at Oxalis Adventures, responded to this reviewResponded 2 May 2018

Dear Premrajkoppada,

Thank you very much for joining us on our adventure tours!

We believe you had a beautiful and memorable time with Dong, Kien and the whole squad. Your recommendation to our future adventurers is highly appreciated!

Thank you once again and we hope to welcome you back soon in the future!

Regards,
Oxalis Adventure Team

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