Worst. Meal. Ever........Bossier City, you really need to step up your game. We were seated at 9:00 with a basket of COLD and hard dinner rolls. Sat and waited for our waitress to stop by or just bring us water for about 15minutes. She finally did see we were sitting there right across from the loud table of 8 and acknowledged us. “Why yes, we’d like water with no lemon please”........ she came with our water and ask what we’d like to order? We had the steak tickets ......so we didn’t need the menu. Within one minute, we were served our very cold, nearly frozen salads and had literally taken one bite when another server presents our meal. How in the world can they prepare a 12oz ribeye so quickly? Well, we’re guessing the steaks had already been prepared prior to our order because they weren’t even warm. Our steamed veggies were cool. The waitress finally came around to ask how our steaks were and she was very sweet (it’s not her fault the kitchen staff failed). My hubs asked to speak to the manager and low and behold, when the manager came to our table,
I’m not sure whose expression was funniest. Mine or my husband! This “manager” stood with pants low and hands in his pockets and had a ball cap on. I really thought it was a joke. He was 22 years old and no post HS education. Seriously, is this what the hospitality of Texas Roadhouse has become. When my husband (very politely) shares with his our disappointment in our meals, he asked if we’d like a new steak? Really? Uh, yeah. He just walked away and we’re sitting looking at each other and the. Looking at our steaks. WTHeck? He didn’t even take them? A few minutes later he came back to gather them. (We’re guessing he needed to call someone and ask what to do). Okay, so now we’re feeling a little better thinking we’ve talked calmly with Jr. .........not so fast. Jr presents our new steaks and hot veggies. While the veggies were really lovely looking, I cut into my steak and one again.....my medium WELL ordered steak is about as rare as the first one. The sweet waitress came by and watched me snap a picture of my steak. Of course, she had no idea what the difference was between medium well and medium rare ( because she doesn’t eat her steak that way?!) is. So now we have a kid that’s gone to HS and a waitress that doesn’t know the ways a steak can be cooked. I give up. I politely said, “you know what? I’ll just pay for my salad and you can ha e this back.” Not so fast.......as she walked away, I placed my salad in front of me......nope. Not even a salad for me. She took my fork. The water was great though.