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Americas Best Value Inn & Suites Williamstown
Ranked #2 of 3 Hotels in Williamstown
Reviewed 24 November 2017 via mobile

The room was nice and clean. The curtains were only hanging by a few hooks though. It made the room look bad, even though it looked to be remodeled. The chairs looked new and the carpet looked new.TV was nice, the bed was okay. The lobby had an odor in it, not sure what it was. Luckily the room did not have an ordor. Thought the price was a bit high though.

Stayed: November 2017, travelled as a couple
1  Thank diver0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pravin01, Manager at Americas Best Value Inn & Suites Williamstown, responded to this reviewResponded 27 November 2017

Thank you for taking the time to write to us about the positive experience you had during your stay at our facility on November 11, 2017. We are always striving to do our best to ensure that every customer is satisfied with their stay. In our industry, customer satisfaction is of the greatest importance, and when one is unhappy, so are we.
We have noted your comments, and shared them with the staff for corrective action. We have addressed the specific items you mentioned.
Again, please accept out thanks for bringing this matter to our attention, and we look forward to serving you again.

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2 - 6 of 88 reviews

Reviewed 15 November 2017 via mobile

We were extremely pleased with our accommodations here. The beautiful white comforters gave a first impression of cleanliness. The bathroom, vanity, carpet and paint were freshly updated. All was very clean and comfortable. And, oh, so closely located to the Ark Encounter!

Stayed: November 2017
1  Thank Barry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pravin01, Manager at Americas Best Value Inn & Suites Williamstown, responded to this reviewResponded 22 November 2017

Thank you for taking the time to write to us about the positive experience you had during your stay at our facility on November 15, 2017. We are always striving to do our best to ensure that every customer is satisfied with their stay. In our industry, customer satisfaction is of the greatest importance.
We appreciate your comments, accept our thanks, ad we look forward to serving you the next time your travels bring you in our direction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

The place was fine and had nice amenities - like slippers and toiletries not commonly found in your room. My complaint was the ordeal I went through using the web site to make the reservation - I never did ever get an emailed confirmation even after I directly called the inn and asked for one. I originally reserved for two nights then wanted to change to only one but the web site would not let me. It is absolutely terrible to work with it.

Room Tip: Nice amenity to have slippers in the room.
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  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pravin01, Manager at Americas Best Value Inn & Suites Williamstown, responded to this reviewResponded 27 November 2017

We want to thank you for taking the time to write to us about the positive experience you had during your stay at our facility on October 8, 2017. We are always striving to do our best to ensure that every customer is satisfied. Customer satisfaction is of the greatest importance to us, and when there is dissatisfaction, we are unhappy.
We have been challenged by reports of problems with the web, and have been working with those who are responsible for its maintenance and upkeep. We apologize for the inconvenience you suffered.
Thanks again for bringing this matter to our attention, and hope we can look forward to serving you again.

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Reviewed 31 August 2017

Just a very short distance from the "Ark Encounter". An older building but nice. I did ask to check out room but we committed. They were nice and clean. Slept well and comfortable. They included coffee, water, nabs and popcorn in room. I would stay again. The only drawback is that the curtains needs to fit a little better to filter out some of the well lit outside. There is a non-affiliated Mexican Rest. on premises. It was really good and stayed packed.

Room Tip: two story outside rooms.
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank cheryls5552016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pravin01, Manager at Americas Best Value Inn & Suites Williamstown, responded to this reviewResponded 27 November 2017

Thank you for taking the time to write to us about the positive experience you had during your stay at our institution on August 31, 2017. Our goal is striving to do our best and to ensure that every customer has a satisfying experience, which, to us, is of the greatest importance. We have noted your comment, and brought it to the attention of staff. No item is too small or too insignificant, and corrective action has been initiated.
Thanks again for sharing, and we look forward to serving you the next time your travels brings you in our direction.

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Reviewed 25 August 2017

The room was ok but the website said this motel has a pool. The pool is closed and looks beyond repair. I found this place to be quite disappointing. There is a rat trap at the side of the building just outside my room! There is trash and cigarette butts all over. When I mentioned that the website said this hotel has a pool, the manager (Tom) was very rude and unprofessional. He said he is related to the owners. I would not stay here again.

Room Tip: There are better motels that are close to the Ark!
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  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Damon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pravin01, Manager at Americas Best Value Inn & Suites Williamstown, responded to this reviewResponded 27 November 2017

Thank you for taking the time to write to us about the less than positive experience you had during your stay at our facility on August 24, 2017. We are always striving to do our best to ensure that every customer is satisfied with their stay. In our industry, customer satisfaction is of the greatest importance, and when one is unhappy, so are we.
Your comments are of great concern to us, and they have been brought to the attention of our staff. Please accept our apology for any discomfort you experienced, and be assured that corrective action has been taken , both with respect to the conditions you experience, and the individuals involved.
Again, please accept our thanks for bring these matters to our attention, and hope that you will give us another chance to serve your travels needs, whenever you are travelling in our direction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn & Suites Williamstown

Address: 10 Skyway Dr, Williamstown, KY 41097-9420
Region: United States > Kentucky > Williamstown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Williamstown
Price Range: $91 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn & Suites Williamstown 2*
Number of rooms: 38
Official Description (provided by the hotel):
Centrally located on I-75 between Lexington, Kentucky, and Cincinnati, Ohio, the Americas Best Value Inn and Suites of Williamstown offers 38 newly renovated, clean guest rooms and suites with plenty of parking outside rooms. Known as the 'Quiet Motel on the Hill,' this property is situated in the border of the Bluegrass and Northern regions of Kentucky where you can see beautiful sunset views every evening. Recreational activities include picnic tables. Other amenities include free continental breakfast, fax/copy service, truck parking and restaurant next door. El Jalisco Mexican Restaurant now open. ... more   less 
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